0
NPS
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Brand Page
FFW
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About FFW's Brand
A digital agency built on technology, driven by data, and focused on user experience.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.7/5
Pricing
2.5/5
Customer Service
FFW NPS
FFW's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether FFW's customers would recommend using the product based on a scale of -100 to 100.
FFW Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
FFW NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2025 100 | Apr 2025 | 100 |
May 2025 0 | May 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FFW Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FFW users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FFW Product Quality
5/5
FFW has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock FFW's overall Product Quality score rated by its users and customers.
FFW Product Information
FFW’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://ffwagency.com
- Company Size
- 201-500 Employees
Industry
Tech
Media
Mobile App
Productivity
SaaS
Small Business Services
Sports & Entertainment
FFW Pricing
FFW ROI & Value For Money
3.7/5
FFW has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock FFW's overall ROI score rated by its users and customers.
FFW Customer Satisfaction (CSAT)
FFW Customer Satisfaction (CSAT) Score
100 / 100
FFW has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FFW Customer Service
2.5/5
FFW has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FFW's overall Customer Service score rated by its users and customers.
About FFW's Customer Service
Address
467 S First street, San Jose, CA
Website
http://ffwagency.com
Phone Number
(650) 353-7544
FFW as an Employer
3.0/5
FFW has a 3.0/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
FFW scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of FFW would recommend the brand to a friend. ENPS measures how likely FFW employees would recommend working at FFW to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
