37
NPS
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Fidelity Bank
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About Fidelity Bank's Brand
Provider of commercial banking services. The company's deposits, loans, mortgages, credit cards, retail banking, corporate banking, investment banking helps its clients withe various banking products and services.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.3/5
Pricing
3.9/5
Customer Service
Fidelity Bank NPS
Fidelity Bank's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Fidelity Bank's customers would recommend using the product based on a scale of -100 to 100.
Fidelity Bank Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Fidelity Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 50 | Nov 2021 | 50 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 25 | Mar 2022 | 25 |
May 2022 40 | May 2022 | 40 |
Dec 2023 49 | Dec 2023 | 49 |
Nov 2024 29 | Nov 2024 | 29 |
Jan 2025 37 | Jan 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fidelity Bank Customer Reviews
Out of the 2 Fidelity Bank customer reviews 2 were positive and 0 were constructive. Fidelity Bank customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Fidelity Bank Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Fidelity Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fidelity Bank Product Quality
4.1/5
Fidelity Bank has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Fidelity Bank Product Information
Fidelity Bank’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.fidelitybank.ng
- Company Size
- 1,001-5,000 Employees
Fidelity Bank Pricing
Fidelity Bank ROI & Value For Money
3.3/5
Fidelity Bank has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fidelity Bank's overall ROI score rated by its users and customers.
Fidelity Bank Customer Satisfaction (CSAT)
Fidelity Bank Customer Satisfaction (CSAT) Score
100 / 100
Fidelity Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fidelity Bank Customer Service
3.9/5
Fidelity Bank has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Fidelity Bank's overall Customer Service score rated by its users and customers.
About Fidelity Bank's Customer Service
Address
No. 2, Kofo Abayomi Street, Lagos, 101241 Faroe Islands
Website
www.fidelitybank.ng
Phone Number
7
Fidelity Bank as an Employer
3.0/5
Fidelity Bank has a 3.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fidelity Bank scored a 37 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Fidelity Bank would recommend the brand to a friend. ENPS measures how likely Fidelity Bank employees would recommend working at Fidelity Bank to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
