25
NPS
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Fidelity International
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About Fidelity International's Brand
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Fidelity International NPS
Fidelity International's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Fidelity International's customers would recommend using the product based on a scale of -100 to 100.
Fidelity International Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Fidelity International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
Feb 2024 -50 | Feb 2024 | -50 |
Mar 2025 0 | Mar 2025 | 0 |
May 2025 25 | May 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fidelity International Customer Reviews
Out of the 2 Fidelity International customer reviews 2 were positive and 0 were constructive. Fidelity International customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Fidelity International Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Fidelity International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fidelity International Product Quality
3.8/5
Fidelity International has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Fidelity International Product Information
Fidelity International’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Fidelity International Pricing
Fidelity International ROI & Value For Money
3.1/5
Fidelity International has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Fidelity International Customer Satisfaction (CSAT)
Fidelity International Customer Satisfaction (CSAT) Score
100 / 100
Fidelity International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fidelity International Customer Service
3.1/5
Fidelity International has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Fidelity International's Customer Service
Address
United Kingdom
Website
http://www.fidelityrecruitment.com
Fidelity International as an Employer
3.5/5
Fidelity International has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
CEO of Fidelity International
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Fidelity International scored a 25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Fidelity International would recommend the brand to a friend. ENPS measures how likely Fidelity International employees would recommend working at Fidelity International to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
