23
NPS
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Fidelity National Title Company
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About Fidelity National Title Company's Brand
Fidelity National Title Company provides nationwide title and settlement services.
Brand at a Glance
91%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Fidelity National Title Company NPS
Fidelity National Title Company's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Fidelity National Title Company's customers would recommend using the product based on a scale of -100 to 100.
Fidelity National Title Company Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Fidelity National Title Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Aug 2021 60 | Aug 2021 | 60 |
May 2022 49 | May 2022 | 49 |
Oct 2022 29 | Oct 2022 | 29 |
Mar 2023 37 | Mar 2023 | 37 |
May 2023 22 | May 2023 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fidelity National Title Company Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Fidelity National Title Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fidelity National Title Company Product Quality
4.1/5
Fidelity National Title Company has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Fidelity National Title Company Product Information
Fidelity National Title Company’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.fntcolorado.com/
- Company Size
- 201-500 Employees
Fidelity National Title Company Pricing
Fidelity National Title Company ROI & Value For Money
3.7/5
Fidelity National Title Company has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Fidelity National Title Company Customer Satisfaction (CSAT)
Fidelity National Title Company Customer Satisfaction (CSAT) Score
50 / 100
Fidelity National Title Company has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fidelity National Title Company Customer Service
3.7/5
Fidelity National Title Company has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Fidelity National Title Company's Customer Service
Address
4643 S. Ulster Street, Suite 500, Denver, CO 80237
Website
http://www.fntcolorado.com/
Phone Number
9496225060
Fidelity National Title Company as an Employer
Consumer vs. Employees
Fidelity National Title Company scored a 23 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Fidelity National Title Company would recommend the brand to a friend. ENPS measures how likely Fidelity National Title Company employees would recommend working at Fidelity National Title Company to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 57% | Promoters |
|---|---|
| 43% | Passive |
| 0% | Detractors |
