-14
NPS
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FIDM
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About FIDM's Brand
"FIDM offers undergraduate and postgraduate courses in fashion, entertainment, beauty, interior and graphic designs."
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
FIDM NPS
FIDM's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether FIDM's customers would recommend using the product based on a scale of -100 to 100.
FIDM Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
FIDM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Oct 2022 -50 | Oct 2022 | -50 |
Aug 2023 -60 | Aug 2023 | -60 |
Oct 2023 -33 | Oct 2023 | -33 |
Nov 2024 -15 | Nov 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FIDM Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of FIDM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FIDM Product Quality
2.9/5
FIDM has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock FIDM's overall Product Quality score rated by its users and customers.
FIDM Product Information
FIDM’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://fidm.edu/
- Company Size
- 51-200 Employees
Industry
Tech
Education
FIDM Pricing
FIDM ROI & Value For Money
3/5
FIDM has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock FIDM's overall ROI score rated by its users and customers.
FIDM Customer Satisfaction (CSAT)
FIDM Customer Satisfaction (CSAT) Score
67 / 100
FIDM has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FIDM Customer Service
2.8/5
FIDM has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FIDM's overall Customer Service score rated by its users and customers.
About FIDM's Customer Service
Address
Los Angeles, CA
Website
http://fidm.edu/
FIDM as an Employer
3.0/5
FIDM has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
FIDM scored a -14 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of FIDM would recommend the brand to a friend. ENPS measures how likely FIDM employees would recommend working at FIDM to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
