-7
NPS
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Field Nation
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About Field Nation's Brand
Field Nation is marketplace platform that connects business with contingent workers.
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Field Nation NPS
Field Nation's Net Promoter Score (NPS) is a -7 with 31% Promoters, 31% Passives, and 38% Detractors. Net Promoter Score tracks whether Field Nation's customers would recommend using the product based on a scale of -100 to 100.
Field Nation Overall NPS
| 31% | Promoters |
|---|---|
| 31% | Passives |
| 38% | Detractors |
Field Nation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Dec 2021 -25 | Dec 2021 | -25 |
Jan 2022 -20 | Jan 2022 | -20 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 -15 | Jun 2022 | -15 |
Oct 2022 -11 | Oct 2022 | -11 |
Dec 2022 -10 | Dec 2022 | -10 |
Oct 2023 -16 | Oct 2023 | -16 |
Mar 2024 -23 | Mar 2024 | -23 |
May 2024 -15 | May 2024 | -15 |
Jan 2025 -6 | Jan 2025 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Field Nation NPS by Gender
Field Nation's NPS was rated 13 by Male customers on Comparably.
Male
13
Field Nation's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
N/A
Field Nation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Field Nation NPS by Ethnicity
Field Nation's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Field Nation Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Field Nation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Field Nation Customer Loyalty Score by Gender
Field Nation's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Field Nation Customer Loyalty Score by Ethnicity
Field Nation's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Field Nation.
100
out of 100
Caucasian
Field Nation Customer Loyalty Score by Industry
Field Nation's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Field Nation Product Quality
3.5/5
Field Nation has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Field Nation Product Information
Field Nation’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Field Nation's product the highest.
- Website
- http://www.fieldnation.com
- Company Size
- 51-200 Employees
Industry
Tech
Marketplaces
SaaS
Quick Insights into Field Nation Product Quality
Field Nation's Product Quality score was rated highest by Male customers.
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Ranked Field Nation Product Quality the Highest
Field Nation Product Quality Score by Gender
Field Nation's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Field Nation.
Male
3.7/5
Female
N/A
Field Nation Product Quality Score by Ethnicity
Field Nation's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Field Nation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Field Nation Product Quality Score by Industry
Field Nation's Product Quality score was rated 3.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Field Nation Pricing
Field Nation ROI & Value For Money
3.6/5
Field Nation has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Field Nation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Field Nation ROI
Field Nation's ROI score was rated highest by Male customers.
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Ranked Field Nation ROI the Highest
Field Nation ROI Score by Gender
Field Nation's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Field Nation.
Male
3.7/5
Female
N/A
Field Nation ROI Score by Ethnicity
Field Nation's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Field Nation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Field Nation ROI Score by Industry
Field Nation's ROI score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Field Nation Customer Satisfaction (CSAT)
Field Nation Customer Satisfaction (CSAT) Score
50 / 100
Field Nation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
21%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Field Nation Customer Satisfaction
Field Nation's Customer Satisfaction score was rated highest by Male customers.
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Ranked Field Nation Customer Satisfaction the Highest
Field Nation Customer Satisfaction Score by Gender
Field Nation's Customer Satisfaction score was rated 71 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Field Nation.
71 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 71% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 0% |
Field Nation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Field Nation's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Field Nation.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Field Nation Customer Satisfaction Score by Industry
Field Nation's Customer Satisfaction score was rated 60 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Field Nation Customer Satisfaction Score by Industry",
"text": "Field Nation's Customer Satisfaction score was rated 60 points by Tech industry customers.",
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{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Field Nation's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Field Nation Customer Service
3.4/5
Field Nation has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Field Nation's Customer Service
Address
901 S Marquette Ave, Minneapolis, MN 55402
Website
http://www.fieldnation.com
Phone Number
87757343532
Field Nation's Social Links
Quick Insights into Field Nation Customer Service
Field Nation's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Field Nation's Customer Service score.
Ranked Field Nation Customer Service the Highest
Field Nation Customer Service Score by Gender
Field Nation's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Field Nation.
Male
3.4/5
Female
N/A
Field Nation Customer Service Score by Ethnicity
Field Nation's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Field Nation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Field Nation Customer Service Score by Industry
Field Nation's Customer Service score was rated 2.9 stars by Tech industry customers.
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Field Nation as an Employer
2.8/5
Field Nation has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Field Nation scored a -7 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Field Nation would recommend the brand to a friend. ENPS measures how likely Field Nation employees would recommend working at Field Nation to a friend.
Net Promoter Score
-7
NPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 43% | Promoters |
|---|---|
| 11% | Passive |
| 46% | Detractors |
