-14
NPS
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Figure Eight
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About Figure Eight's Brand
"Figure Eight develops and provides data enrichment platform that helps data scientists to collect, clean and label data."
Brand at a Glance
34%
Customer Loyalty
2.7/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Figure Eight NPS
Figure Eight's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Figure Eight's customers would recommend using the product based on a scale of -100 to 100.
Figure Eight Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Figure Eight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Jan 2024 20 | Jan 2024 | 20 |
Mar 2025 0 | Mar 2025 | 0 |
Jul 2025 -15 | Jul 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Figure Eight Customer Loyalty
34%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
34% of Figure Eight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Figure Eight Product Quality
2.7/5
Figure Eight has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Figure Eight's overall Product Quality score rated by its users and customers.
Figure Eight Product Information
Figure Eight’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
SaaS
Figure Eight Pricing
Figure Eight ROI & Value For Money
3.3/5
Figure Eight has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Figure Eight's overall ROI score rated by its users and customers.
Figure Eight Customer Satisfaction (CSAT)
Figure Eight Customer Satisfaction (CSAT) Score
50 / 100
Figure Eight has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Figure Eight Customer Service
3.2/5
Figure Eight has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Figure Eight's overall Customer Service score rated by its users and customers.
About Figure Eight's Customer Service
Address
940 Howard St., San Francisco, CA 94103
Website
https://www.figure-eight.com/
Phone Number
(415) 985-7125
Figure Eight's Social Links
Figure Eight as an Employer
3.8/5
Figure Eight has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Figure Eight scored a -14 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Figure Eight would recommend the brand to a friend. ENPS measures how likely Figure Eight employees would recommend working at Figure Eight to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
