54
NPS
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Brand Page
Fiix
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About Fiix's Brand
Stop going to the repair shop! Fiix provides trusted, trained mechanics who will come to your home or office to service your car.
Brand at a Glance
4.4/5
Product Quality
4.3/5
Pricing
3.7/5
Customer Service
Fiix NPS
Fiix's Net Promoter Score (NPS) is a 54 with 64% Promoters, 26% Passives, and 10% Detractors. Net Promoter Score tracks whether Fiix's customers would recommend using the product based on a scale of -100 to 100.
Fiix Overall NPS
| 64% | Promoters |
|---|---|
| 26% | Passives |
| 10% | Detractors |
Fiix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 54 | Aug 2020 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fiix NPS by Usage
Fiix's NPS was rated 30 points by customers who have used Fiix's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 30 | Less than 1 Year | 30 |
Fiix Product Quality
4.4/5
Fiix has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Fiix Product Information
Fiix serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Fiix supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Fiix’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.fiix.io
- Company Size
- 1-10 Employees
Industry
Tech
Travel
Languages Supported
English
Product Type
CMMS Software
Building Maintenance Software
Facility Management Software
Maintenance Management Software
Manufacturing & Engineering Software
Work Order Software
Equipment Maintenance Software
EAM Software
Preventive Maintenance Software
Fixed Asset Management Software
Asset Tracking Software
OEE Software
Fiix Pricing
Fiix ROI & Value For Money
4.3/5
Fiix has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Fiix Pricing Plans
Fiix has a pricing structure that accommodates small, medium, and large businesses. Starting from $40/month, Fiix uses a subscription model and offers the following: Professional: $60 per user, per month., Enterprise: Custom pricing., and Performance: Custom pricing..
Who Uses Fiix?
Small Businesses
Medium Businesses
Large Enterprises
Fiix Customer Service
3.7/5
Fiix has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Fiix's Customer Service
Address
Canada
Website
https://www.fiix.io
Consumer vs. Employees
Fiix scored a 54 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Fiix would recommend the brand to a friend. ENPS measures how likely Fiix employees would recommend working at Fiix to a friend.
Net Promoter Score
54
NPS Score
| 64% | Promoters |
|---|---|
| 26% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
