28
NPS
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FIJI Water
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About FIJI Water's Brand
FIJI Water
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
FIJI Water NPS
FIJI Water's Net Promoter Score (NPS) is a 28 with 56% Promoters, 16% Passives, and 28% Detractors. Net Promoter Score tracks whether FIJI Water's customers would recommend using the product based on a scale of -100 to 100.
FIJI Water Overall NPS
| 56% | Promoters |
|---|---|
| 16% | Passives |
| 28% | Detractors |
FIJI Water NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 33 | Dec 2024 | 33 |
Jan 2025 34 | Jan 2025 | 34 |
Feb 2025 30 | Feb 2025 | 30 |
Mar 2025 31 | Mar 2025 | 31 |
May 2025 29 | May 2025 | 29 |
Jun 2025 28 | Jun 2025 | 28 |
Jul 2025 28 | Jul 2025 | 28 |
Aug 2025 26 | Aug 2025 | 26 |
Sep 2025 27 | Sep 2025 | 27 |
Oct 2025 27 | Oct 2025 | 27 |
Dec 2025 27 | Dec 2025 | 27 |
Jan 2026 29 | Jan 2026 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FIJI Water NPS by Gender
Female customers rated FIJI Water's NPS 5 points higher than Male customers.
Male
29
FIJI Water's NPS was rated 29 by Male customers on Comparably.
58%
Promoters
13%
Passives
29%
Detractors
Female
34
FIJI Water's NPS was rated 34 by Female customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
FIJI Water NPS by Ethnicity
FIJI Water's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Asian or Pacific Islander 44 | Asian or Pacific Islander | 44 |
Other 33 | Other | 33 |
FIJI Water NPS by Age
FIJI Water's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
FIJI Water NPS by Usage
FIJI Water's NPS was rated the highest by customers who have used FIJI Water's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 29 | 1 to 2 Years | 29 |
2 to 5 Years -33 | 2 to 5 Years | -33 |
5 to 10 Years 66 | 5 to 10 Years | 66 |
Over 10 Years 47 | Over 10 Years | 47 |
FIJI Water Customer Reviews
Out of the 7 FIJI Water customer reviews 6 were positive and 1 was constructive. FIJI Water customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
FIJI Water Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of FIJI Water users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FIJI Water Customer Loyalty Score by Gender
Female customers rated FIJI Water's Customer Loyalty score 11% higher than Male customers.
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Male
74%
Yes
Female
85%
Yes
FIJI Water Customer Loyalty Score by Ethnicity
FIJI Water's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FIJI Water.
64
out of 100
Caucasian
80
out of 100
Asian or Pacific Islander
88
out of 100
Other
FIJI Water Customer Loyalty Score by Age
FIJI Water's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of FIJI Water.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 89% | 26-30 | 89% |
31-35 74% | 31-35 | 74% |
36-40 55% | 36-40 | 55% |
46-50 100% | 46-50 | 100% |
66+ 82% | 66+ | 82% |
FIJI Water Customer Loyalty Score by Usage
FIJI Water's Customer Loyalty score was rated the highest by customers who have used FIJI Water's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FIJI Water Customer Loyalty Score by Industry
FIJI Water's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FIJI Water Product Quality
4.1/5
FIJI Water has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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FIJI Water Product Information
FIJI Water’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated FIJI Water's product the highest. Reviewers from the Aerospace and Aviation industry rated FIJI Water the lowest at 2.8.
- Website
- https://www.fijiwater.com
- Company Size
- 201-500 Employees
Industry
Tech
Food & Beverages
Quick Insights into FIJI Water Product Quality
FIJI Water's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked FIJI Water Product Quality the Highest
Ranked FIJI Water Product Quality the Lowest
FIJI Water Product Quality Score by Gender
Female customers rated FIJI Water's Product Quality score 0.2 stars higher than Male customers.
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Male
4/5
Female
4.2/5
FIJI Water Product Quality Score by Ethnicity
FIJI Water's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FIJI Water.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.4 | Other | 4.4 |
FIJI Water Product Quality Score by Age
FIJI Water's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of FIJI Water.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3 | 36-40 | 3 |
46-50 3.9 | 46-50 | 3.9 |
66+ 4.1 | 66+ | 4.1 |
FIJI Water Product Quality Score by Usage
FIJI Water's Product Quality score was rated the highest by customers who have used FIJI Water's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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FIJI Water Product Quality Score by Industry
FIJI Water's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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FIJI Water Pricing
FIJI Water ROI & Value For Money
3.7/5
FIJI Water has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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FIJI Water Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from FIJI Water.
Quick Insights into FIJI Water ROI
FIJI Water's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked FIJI Water ROI the Highest
Ranked FIJI Water ROI the Lowest
FIJI Water ROI Score by Gender
Female customers rated FIJI Water's ROI score 0.1 stars higher than Male customers.
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Male
3.7/5
Female
3.8/5
FIJI Water ROI Score by Ethnicity
FIJI Water's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FIJI Water.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.1 | Other | 4.1 |
FIJI Water ROI Score by Age
FIJI Water's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of FIJI Water.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4 | 26-30 | 4 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.5 | 36-40 | 3.5 |
46-50 4.1 | 46-50 | 4.1 |
66+ 4 | 66+ | 4 |
FIJI Water ROI Score by Usage
FIJI Water's ROI score was rated the highest by customers who have used FIJI Water's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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FIJI Water ROI Score by Industry
FIJI Water's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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FIJI Water Customer Satisfaction (CSAT)
FIJI Water Customer Satisfaction (CSAT) Score
78 / 100
FIJI Water has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
31%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FIJI Water Customer Satisfaction
FIJI Water's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.
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Ranked FIJI Water Customer Satisfaction the Highest
Ranked FIJI Water Customer Satisfaction the Lowest
FIJI Water Customer Satisfaction Score by Gender
Female customers rated FIJI Water's Customer Satisfaction score 10 points higher than Male customers.
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78 / 100
MaleVery Satisfied | 61% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
88 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 6% |
FIJI Water Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FIJI Water's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
FIJI Water's Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.
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89 / 100
Very Satisfied
44%
Satisfied
45%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
FIJI Water's Customer Satisfaction (CSAT) score was rated 87% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FIJI Water.
87 / 100
Very Satisfied
60%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
6%
FIJI Water Customer Satisfaction Score by Age
FIJI Water's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of FIJI Water.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 89% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 86% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 46-50 | 84% | |||||||||||||||
| 66+ | 60% |
FIJI Water Customer Satisfaction Score by Usage
FIJI Water's Customer Satisfaction score was rated the highest by customers who have used FIJI Water's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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FIJI Water Customer Satisfaction Score by Industry
FIJI Water's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "FIJI Water Customer Satisfaction Score by Industry",
"text": "FIJI Water's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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{
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"groupId": 496,
"score": 67,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 67
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}FIJI Water Customer Service
3.9/5
FIJI Water has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About FIJI Water's Customer Service
Address
Los Angeles, CA
Website
https://www.fijiwater.com
Quick Insights into FIJI Water Customer Service
FIJI Water's Customer Service score was rated highest by customers who have used FIJI Water's products/services for Less than 1 Year, and rated lowest by customers who have used FIJI Water's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked FIJI Water's Customer Service score.
Ranked FIJI Water Customer Service the Highest
Ranked FIJI Water Customer Service the Lowest
FIJI Water Customer Service Score by Gender
Male customers rated FIJI Water's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FIJI Water.
Male
3.9/5
Female
3.7/5
FIJI Water Customer Service Score by Ethnicity
FIJI Water's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FIJI Water.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.1 | Other | 4.1 |
FIJI Water Customer Service Score by Age
FIJI Water's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of FIJI Water.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.7 | 36-40 | 3.7 |
46-50 4 | 46-50 | 4 |
66+ 3.2 | 66+ | 3.2 |
FIJI Water Customer Service Score by Usage
FIJI Water's Customer Service score was rated the highest by customers who have used FIJI Water's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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FIJI Water Customer Service Score by Industry
FIJI Water's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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FIJI Water as an Employer
3.9/5
FIJI Water has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
FIJI Water scored a 28 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of FIJI Water would recommend the brand to a friend. ENPS measures how likely FIJI Water employees would recommend working at FIJI Water to a friend.
Net Promoter Score
28
NPS Score
| 56% | Promoters |
|---|---|
| 16% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 54% | Promoters |
|---|---|
| 7% | Passive |
| 39% | Detractors |
