61
NPS
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Brand Page
Filewave
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About Filewave's Brand
FileWave supports Apple's Mobile Device Management
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Filewave NPS
Filewave's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Filewave's customers would recommend using the product based on a scale of -100 to 100.
Filewave Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Filewave NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 58 | Aug 2020 | 58 |
Aug 2026 60 | Aug 2026 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Filewave NPS by Usage
Filewave's NPS was rated 17 points by customers who have used Filewave's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 17 | 1 to 2 Years | 17 |
Filewave Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Filewave users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Filewave Product Quality
4.4/5
Filewave has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Filewave's overall Product Quality score rated by its users and customers.
Filewave Product Information
Filewave serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Filewave supports Web devices and offers products for small, medium, and large sized businesses.
Filewave’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.filewave.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
SaaS
Languages Supported
English
French
German
Spanish
Product Type
Mobile Device Management Software
IT Asset Management Software
Patch Management Software
Filewave Pricing
Filewave ROI & Value For Money
4.3/5
Filewave has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Filewave's overall ROI score rated by its users and customers.
Filewave Pricing Plans
Filewave has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Filewave?
Small Businesses
Medium Businesses
Large Enterprises
Filewave Customer Satisfaction (CSAT)
Filewave Customer Satisfaction (CSAT) Score
100 / 100
Filewave has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Filewave Customer Service
5/5
Filewave has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Filewave's overall Customer Service score rated by its users and customers.
About Filewave's Customer Service
Address
Fishers, IN United States of America
Website
https://www.filewave.com
Filewave as an Employer
2.9/5
Filewave has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Filewave scored a 61 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Filewave would recommend the brand to a friend. ENPS measures how likely Filewave employees would recommend working at Filewave to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
