-100
NPS
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Brand Page
FilmTrack
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About FilmTrack's Brand
FilmTrack provides content and rights management solutions for the media and entertainment industries worldwide.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
FilmTrack NPS
FilmTrack's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether FilmTrack's customers would recommend using the product based on a scale of -100 to 100.
FilmTrack Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
FilmTrack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FilmTrack Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of FilmTrack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FilmTrack Product Quality
2.5/5
FilmTrack has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FilmTrack's overall Product Quality score rated by its users and customers.
FilmTrack Product Information
FilmTrack’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://filmtrack.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Content
Government & Legal
Media
SaaS
Sports & Entertainment
FilmTrack Pricing
FilmTrack ROI & Value For Money
2.5/5
FilmTrack has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FilmTrack's overall ROI score rated by its users and customers.
FilmTrack Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FilmTrack Customer Service
2.5/5
FilmTrack has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FilmTrack's overall Customer Service score rated by its users and customers.
About FilmTrack's Customer Service
Address
11846 Ventura Boulevard, Studio City, CA
Website
http://filmtrack.com
Phone Number
8187662607
FilmTrack as an Employer
3.0/5
FilmTrack has a 3.0/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
FilmTrack scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of FilmTrack would recommend the brand to a friend. ENPS measures how likely FilmTrack employees would recommend working at FilmTrack to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
