0
NPS
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Filtration Group
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About Filtration Group's Brand
A manufacturer and supplier of filtration products for the hvac, industrial and process, liquid and safety markets.
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Filtration Group CMO
Filtration Group NPS
Filtration Group's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Filtration Group's customers would recommend using the product based on a scale of -100 to 100.
Filtration Group Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Filtration Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
May 2023 25 | May 2023 | 25 |
May 2024 40 | May 2024 | 40 |
Jun 2024 17 | Jun 2024 | 17 |
Dec 2024 -1 | Dec 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Filtration Group Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Filtration Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Filtration Group Product Quality
3.5/5
Filtration Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Filtration Group's overall Product Quality score rated by its users and customers.
Filtration Group Product Information
Filtration Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://filtrationgroup.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Travel
Filtration Group Pricing
Filtration Group ROI & Value For Money
3.5/5
Filtration Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Filtration Group's overall ROI score rated by its users and customers.
Filtration Group Customer Satisfaction (CSAT)
Filtration Group Customer Satisfaction (CSAT) Score
60 / 100
Filtration Group has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Filtration Group Customer Service
3.6/5
Filtration Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Filtration Group's overall Customer Service score rated by its users and customers.
About Filtration Group's Customer Service
Address
Chicago, IL 60661
Website
http://filtrationgroup.com/
Phone Number
(815) 726-8912
Filtration Group as an Employer
2.8/5
Filtration Group has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Filtration Group scored a 0 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of Filtration Group would recommend the brand to a friend. ENPS measures how likely Filtration Group employees would recommend working at Filtration Group to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
