12
NPS
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Finalsite
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About Finalsite's Brand
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Finalsite NPS
Finalsite's Net Promoter Score (NPS) is a 12 with 48% Promoters, 16% Passives, and 36% Detractors. Net Promoter Score tracks whether Finalsite's customers would recommend using the product based on a scale of -100 to 100.
Finalsite Overall NPS
| 48% | Promoters |
|---|---|
| 16% | Passives |
| 36% | Detractors |
Finalsite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -6 | May 2023 | -6 |
Jul 2023 -4 | Jul 2023 | -4 |
Oct 2023 -1 | Oct 2023 | -1 |
Dec 2023 4 | Dec 2023 | 4 |
Jan 2024 -1 | Jan 2024 | -1 |
Mar 2024 4 | Mar 2024 | 4 |
Apr 2024 11 | Apr 2024 | 11 |
Jun 2024 6 | Jun 2024 | 6 |
Oct 2024 9 | Oct 2024 | 9 |
Jan 2025 13 | Jan 2025 | 13 |
Mar 2025 8 | Mar 2025 | 8 |
Aug 2025 12 | Aug 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Finalsite NPS by Gender
Finalsite's NPS was rated 37 by Female customers on Comparably.
Female
37
Finalsite's NPS was rated 37 by Female customers on Comparably.
62%
Promoters
13%
Passives
25%
Detractors
Male
N/A
Finalsite's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Finalsite NPS by Ethnicity
Finalsite's NPS was rated 17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Finalsite NPS by Usage
Finalsite's NPS was rated 60 points by customers who have used Finalsite's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 60 | 2 to 5 Years | 60 |
Finalsite Customer Reviews
Out of the 4 Finalsite customer reviews 4 were positive and 0 were constructive. Finalsite customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Finalsite Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Finalsite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Finalsite Customer Loyalty Score by Gender
Finalsite's Customer Loyalty score was rated 66 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Finalsite.
Female
66%
Yes
Male
N/A
Yes
Finalsite Customer Loyalty Score by Ethnicity
Finalsite's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Finalsite.
70
out of 100
Caucasian
Finalsite Customer Loyalty Score by Usage
Finalsite's Customer Loyalty score was rated 82% by customers who have used Finalsite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Finalsite Customer Loyalty Score by Industry
Finalsite's Customer Loyalty score was rated 64% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Finalsite Product Quality
3.5/5
Finalsite has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Finalsite Product Information
Finalsite serves markets in the United States, China, and United Kingdom. Finalsite supports iOS devices and offers products for medium and large sized businesses.
Finalsite’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Finalsite's product the highest.
- Website
- http://www.finalsite.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
SaaS
Languages Supported
English
Chinese (Traditional)
Product Type
Content Management System (CMS) Software
Consulting Software
Learning Management System (LMS) Software
Online Community Software
School Administration Software
School Management Software
Website Builder Software
Admissions Software
Quick Insights into Finalsite Product Quality
Finalsite's Product Quality score was rated highest by customers who have used Finalsite's products/services for 2 to 5 Years.
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Ranked Finalsite Product Quality the Highest
Finalsite Product Quality Score by Gender
Finalsite's Product Quality score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Finalsite.
Female
4.2/5
Male
N/A
Finalsite Product Quality Score by Ethnicity
Finalsite's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Finalsite.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Finalsite Product Quality Score by Usage
Finalsite's Product Quality score was rated 4.5 stars by customers who have used Finalsite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Finalsite Product Quality Score by Industry
Finalsite's Product Quality score was rated 2.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Finalsite Pricing
Finalsite ROI & Value For Money
3.5/5
Finalsite has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Finalsite Pricing Plans
Finalsite has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses Finalsite?
Medium Businesses
Large Enterprises
Quick Insights into Finalsite ROI
Finalsite's ROI score was rated highest by customers who have used Finalsite's products/services for 2 to 5 Years.
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Ranked Finalsite ROI the Highest
Finalsite ROI Score by Gender
Finalsite's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Finalsite.
Female
4.1/5
Male
N/A
Finalsite ROI Score by Ethnicity
Finalsite's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Finalsite.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Finalsite ROI Score by Usage
Finalsite's ROI score was rated 4.3 stars by customers who have used Finalsite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Finalsite ROI Score by Industry
Finalsite's ROI score was rated 2.4 stars by Education industry customers.
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Finalsite Customer Satisfaction (CSAT)
Finalsite Customer Satisfaction (CSAT) Score
57 / 100
Finalsite has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
19%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
12%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Finalsite Customer Satisfaction
Finalsite's Customer Satisfaction score was rated highest by Female customers.
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Ranked Finalsite Customer Satisfaction the Highest
Finalsite Customer Satisfaction Score by Gender
Finalsite's Customer Satisfaction score was rated 71 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Finalsite.
71 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Finalsite Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Finalsite's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Finalsite.
66 / 100
Very Satisfied
50%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
Finalsite Customer Satisfaction Score by Industry
Finalsite's Customer Satisfaction score was rated 40 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Finalsite Customer Satisfaction Score by Industry",
"text": "Finalsite's Customer Satisfaction score was rated 40 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Finalsite's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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}Finalsite Customer Service
3.8/5
Finalsite has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Finalsite's overall Customer Service score rated by its users and customers.
About Finalsite's Customer Service
Address
809 Main St,
Website
http://www.finalsite.com
Phone Number
1-860-289-3507
Finalsite's Social Links
Quick Insights into Finalsite Customer Service
Finalsite's Customer Service score was rated highest by customers who have used Finalsite's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Finalsite's Customer Service score.
Ranked Finalsite Customer Service the Highest
Finalsite Customer Service Score by Gender
Finalsite's Customer Service score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Finalsite.
Female
4.2/5
Male
N/A
Finalsite Customer Service Score by Ethnicity
Finalsite's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Finalsite.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Finalsite Customer Service Score by Usage
Finalsite's Customer Service score was rated 4.3 stars by customers who have used Finalsite's products/services for 2 to 5 Years.
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Finalsite Customer Service Score by Industry
Finalsite's Customer Service score was rated 3 stars by Education industry customers.
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Finalsite as an Employer
3.3/5
Finalsite has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Finalsite scored a 12 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Finalsite would recommend the brand to a friend. ENPS measures how likely Finalsite employees would recommend working at Finalsite to a friend.
Net Promoter Score
12
NPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
