-100
NPS
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Brand Page
FindLaw
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About FindLaw's Brand
Find a local lawyer and free legal information at FindLaw, the award-winning website.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
FindLaw NPS
FindLaw's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether FindLaw's customers would recommend using the product based on a scale of -100 to 100.
FindLaw Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
FindLaw NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FindLaw Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FindLaw users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FindLaw Product Quality
1.5/5
FindLaw has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FindLaw's overall Product Quality score rated by its users and customers.
FindLaw Product Information
FindLaw’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.findlaw.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
SaaS
FindLaw Pricing
FindLaw ROI & Value For Money
1.5/5
FindLaw has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FindLaw's overall ROI score rated by its users and customers.
FindLaw Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FindLaw Customer Service
1.5/5
FindLaw has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FindLaw's overall Customer Service score rated by its users and customers.
About FindLaw's Customer Service
Address
610 Opperman Drive, Minneapolis, MN
Website
http://www.findlaw.com
Phone Number
800.455.4565
FindLaw as an Employer
3.4/5
FindLaw has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
FindLaw scored a -100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of FindLaw would recommend the brand to a friend. ENPS measures how likely FindLaw employees would recommend working at FindLaw to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
