54
NPS
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Fingent Corporation
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About Fingent Corporation's Brand
A custom software development company in New York that provides IT solutions for businesses of any size across the globe.
Brand at a Glance
4.4/5
Product Quality
4.6/5
Pricing
5/5
Customer Service
Fingent Corporation NPS
Fingent Corporation's Net Promoter Score (NPS) is a 54 with 69% Promoters, 16% Passives, and 15% Detractors. Net Promoter Score tracks whether Fingent Corporation's customers would recommend using the product based on a scale of -100 to 100.
Fingent Corporation Overall NPS
| 69% | Promoters |
|---|---|
| 16% | Passives |
| 15% | Detractors |
Fingent Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 67 | Aug 2020 | 67 |
Mar 2023 54 | Mar 2023 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fingent Corporation NPS by Usage
Fingent Corporation's NPS was rated 75 points by customers who have used Fingent Corporation's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
Fingent Corporation Product Quality
4.4/5
Fingent Corporation has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Fingent Corporation Product Information
Fingent Corporation serves markets in the United States, Australia, and Canada. Fingent Corporation supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Fingent Corporation’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.fingent.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Mobile App
Productivity
SaaS
Languages Supported
English
Product Type
Field Service Management (FSM) Software
Field Activity Management Software
Fingent Corporation Pricing
Fingent Corporation ROI & Value For Money
4.6/5
Fingent Corporation has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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Fingent Corporation Pricing Plans
Fingent Corporation has a pricing structure that accommodates small and medium businesses. Starting from $30/month, Fingent Corporation uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Who Uses Fingent Corporation?
Small Businesses
Medium Businesses
Quick Insights into Fingent Corporation ROI
Fingent Corporation's ROI score was rated highest by customers from the Construction industry.
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Ranked Fingent Corporation ROI the Highest
Fingent Corporation ROI Score by Industry
Fingent Corporation's ROI score was rated 4.8 stars by Construction industry customers.
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Fingent Corporation Customer Service
5/5
Fingent Corporation has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Fingent Corporation's Customer Service
Address
235 Mamaroneck Ave, Suite #301, White Plains, NY 10605, New York City, NY 10605
Website
http://www.fingent.com
Phone Number
19146568697
Fingent Corporation's Social Links
Fingent Corporation as an Employer
3.5/5
Fingent Corporation has a 3.5/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Fingent Corporation
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Fingent Corporation scored a 54 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Fingent Corporation would recommend the brand to a friend. ENPS measures how likely Fingent Corporation employees would recommend working at Fingent Corporation to a friend.
Net Promoter Score
54
NPS Score
| 69% | Promoters |
|---|---|
| 16% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
