27
NPS
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Brand Page
Finicity
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About Finicity's Brand
Finicity is a leading data access and insights provider helping individuals, families and organizations make smarter financial decisions.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Finicity NPS
Finicity's Net Promoter Score (NPS) is a 27 with 60% Promoters, 7% Passives, and 33% Detractors. Net Promoter Score tracks whether Finicity's customers would recommend using the product based on a scale of -100 to 100.
Finicity Overall NPS
| 60% | Promoters |
|---|---|
| 7% | Passives |
| 33% | Detractors |
Finicity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jan 2021 0 | Jan 2021 | 0 |
Apr 2021 33 | Apr 2021 | 33 |
Jun 2021 50 | Jun 2021 | 50 |
Nov 2021 50 | Nov 2021 | 50 |
Apr 2022 55 | Apr 2022 | 55 |
May 2022 40 | May 2022 | 40 |
Dec 2022 27 | Dec 2022 | 27 |
Mar 2023 33 | Mar 2023 | 33 |
Jul 2023 39 | Jul 2023 | 39 |
Feb 2024 29 | Feb 2024 | 29 |
Aug 2024 27 | Aug 2024 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Finicity Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Finicity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Finicity Product Quality
3.7/5
Finicity has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Finicity Product Information
Finicity’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.finicity.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Business Services
FinTech
Finicity Pricing
Finicity ROI & Value For Money
3.6/5
Finicity has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Finicity Customer Satisfaction (CSAT)
Finicity Customer Satisfaction (CSAT) Score
63 / 100
Finicity has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Finicity Customer Service
3.8/5
Finicity has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Finicity's Customer Service
Address
434 W Ascension Way, Salt Lake City, UT 84123
Website
http://www.finicity.com
Phone Number
(801) 984-4200
Finicity's Social Links
Finicity as an Employer
4.6/5
Finicity has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Finicity scored a 27 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of Finicity would recommend the brand to a friend. ENPS measures how likely Finicity employees would recommend working at Finicity to a friend.
Net Promoter Score
27
NPS Score
| 60% | Promoters |
|---|---|
| 7% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 77% | Promoters |
|---|---|
| 15% | Passive |
| 8% | Detractors |
