86
NPS
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Finnair
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About Finnair's Brand
Operator of a commercial airline. The company provides passenger service to more than 70 destinations in Finland, Europa, Asia and North-America. It bases its operations out of Helsinki Airport in Finland.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Finnair NPS
Finnair's Net Promoter Score (NPS) is a 86 with 86% Promoters, 14% Passives, and 0% Detractors. Net Promoter Score tracks whether Finnair's customers would recommend using the product based on a scale of -100 to 100.
Finnair Overall NPS
| 86% | Promoters |
|---|---|
| 14% | Passives |
| 0% | Detractors |
Finnair NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jun 2023 75 | Jun 2023 | 75 |
Aug 2024 80 | Aug 2024 | 80 |
Sep 2024 85 | Sep 2024 | 85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Finnair NPS by Gender
Finnair's NPS was rated 100 by Female customers on Comparably.
Female
100
Finnair's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Finnair's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Finnair Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Finnair users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Finnair Customer Loyalty Score by Gender
Finnair's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Finnair Product Quality
4.2/5
Finnair has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Finnair Product Information
Finnair’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.finnairgroup.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Finnair Product Quality
Finnair's Product Quality score was rated highest by Female customers.
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Ranked Finnair Product Quality the Highest
Finnair Product Quality Score by Gender
Finnair's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Finnair.
Female
4.6/5
Male
N/A
Finnair Pricing
Finnair ROI & Value For Money
4.2/5
Finnair has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Finnair ROI
Finnair's ROI score was rated highest by Female customers.
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Ranked Finnair ROI the Highest
Finnair ROI Score by Gender
Finnair's ROI score was rated 4.8 by Female customers on Comparably.
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Female
4.8/5
Male
N/A
Finnair Customer Satisfaction (CSAT)
Finnair Customer Satisfaction (CSAT) Score
100 / 100
Finnair has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Finnair Customer Satisfaction
Finnair's Customer Satisfaction score was rated highest by Female customers.
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Ranked Finnair Customer Satisfaction the Highest
Finnair Customer Satisfaction Score by Gender
Finnair's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Finnair.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Finnair Customer Service
4.3/5
Finnair has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Finnair's Customer Service
Address
PO Box 15, Finnair, 1053
Website
www.finnairgroup.com
Phone Number
7
Quick Insights into Finnair Customer Service
Finnair's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Finnair's Customer Service score.
Ranked Finnair Customer Service the Highest
Finnair Customer Service Score by Gender
Finnair's Customer Service score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Finnair.
Female
4.8/5
Male
N/A
