17
NPS
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Finning International
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About Finning International's Brand
Finning is the world’s largest Caterpillar dealer delivering unrivalled service to customers in mining, construction, power systems.
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Finning International NPS
Finning International's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Finning International's customers would recommend using the product based on a scale of -100 to 100.
Finning International Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Finning International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jun 2023 66 | Jun 2023 | 66 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 17 | Oct 2023 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Finning International Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Finning International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Finning International Product Quality
3.2/5
Finning International has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Finning International's overall Product Quality score rated by its users and customers.
Finning International Product Information
Finning International’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://finning.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Real Estate
Construction
Finning International Pricing
Finning International ROI & Value For Money
2.9/5
Finning International has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Finning International Customer Satisfaction (CSAT)
Finning International Customer Satisfaction (CSAT) Score
67 / 100
Finning International has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Finning International Customer Service
3/5
Finning International has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Finning International's Customer Service
Address
1000 - 666 Burrard Street, Vancouver, WA V6C 2X8 Canada
Website
http://finning.com/
Finning International as an Employer
3.8/5
Finning International has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
CEO of Finning International
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Finning International scored a 17 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Finning International would recommend the brand to a friend. ENPS measures how likely Finning International employees would recommend working at Finning International to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 46% | Promoters |
|---|---|
| 25% | Passive |
| 29% | Detractors |
