0
NPS
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Finolex Cables
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About Finolex Cables' Brand
Provider of electrical and communication cables. They are headquartered in Pune, India.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Finolex Cables NPS
Finolex Cables's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Finolex Cables's customers would recommend using the product based on a scale of -100 to 100.
Finolex Cables Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Finolex Cables NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Finolex Cables Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Finolex Cables users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Finolex Cables Product Quality
2.2/5
Finolex Cables has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Finolex Cables' overall Product Quality score rated by its users and customers.
Finolex Cables Product Information
Finolex Cables’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- www.finolex.com
- Company Size
- 1,001-5,000 Employees
Finolex Cables Pricing
Finolex Cables ROI & Value For Money
4.5/5
Finolex Cables has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Finolex Cables' overall ROI score rated by its users and customers.
Finolex Cables Customer Satisfaction (CSAT)
Finolex Cables Customer Satisfaction (CSAT) Score
50 / 100
Finolex Cables has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Finolex Cables Customer Service
4.5/5
Finolex Cables has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Finolex Cables' overall Customer Service score rated by its users and customers.
About Finolex Cables's Customer Service
Address
26-27, Mumbai - Pune Road, Pune, 411018
Website
www.finolex.com
Phone Number
7
Consumer vs. Employees
Finolex Cables scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Finolex Cables would recommend the brand to a friend. ENPS measures how likely Finolex Cables employees would recommend working at Finolex Cables to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
