75
NPS
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Brand Page
Firefox
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About Firefox's Brand
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Firefox NPS
Firefox's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Firefox's customers would recommend using the product based on a scale of -100 to 100.
Firefox Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Firefox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
May 2023 66 | May 2023 | 66 |
Sep 2023 75 | Sep 2023 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Firefox Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Firefox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Firefox Product Quality
4.2/5
Firefox has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Firefox's overall Product Quality score rated by its users and customers.
Firefox Product Information
Firefox’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Firefox Pricing
Firefox ROI & Value For Money
4.7/5
Firefox has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Firefox's overall ROI score rated by its users and customers.
Firefox Customer Satisfaction (CSAT)
Firefox Customer Satisfaction (CSAT) Score
100 / 100
Firefox has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Firefox Customer Service
4.7/5
Firefox has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Firefox's overall Customer Service score rated by its users and customers.
Firefox as an Employer
4.2/5
Firefox has a 4.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Firefox scored a 75 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Firefox would recommend the brand to a friend. ENPS measures how likely Firefox employees would recommend working at Firefox to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
