-90
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Firestone Complete Auto Care
Marketing or Exec? Claim Your Free Account
About Firestone Complete Auto Care's Brand
Brand at a Glance
72%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Firestone Complete Auto Care NPS
Firestone Complete Auto Care's Net Promoter Score (NPS) is a -90 with 4% Promoters, 2% Passives, and 94% Detractors. Net Promoter Score tracks whether Firestone Complete Auto Care's customers would recommend using the product based on a scale of -100 to 100.
Firestone Complete Auto Care Overall NPS
| 4% | Promoters |
|---|---|
| 2% | Passives |
| 94% | Detractors |
Firestone Complete Auto Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -90 | Feb 2025 | -90 |
Mar 2025 -90 | Mar 2025 | -90 |
Apr 2025 -90 | Apr 2025 | -90 |
May 2025 -90 | May 2025 | -90 |
Jun 2025 -90 | Jun 2025 | -90 |
Jul 2025 -90 | Jul 2025 | -90 |
Aug 2025 -90 | Aug 2025 | -90 |
Sep 2025 -90 | Sep 2025 | -90 |
Oct 2025 -90 | Oct 2025 | -90 |
Nov 2025 -90 | Nov 2025 | -90 |
Dec 2025 -90 | Dec 2025 | -90 |
Jan 2026 -90 | Jan 2026 | -90 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Firestone Complete Auto Care NPS by Gender
Male customers rated Firestone Complete Auto Care's NPS 6 points higher than Female customers.
Male
-89
Firestone Complete Auto Care's NPS was rated -89 by Male customers on Comparably.
5%
Promoters
1%
Passives
94%
Detractors
Female
-95
Firestone Complete Auto Care's NPS was rated -95 by Female customers on Comparably.
2%
Promoters
1%
Passives
97%
Detractors
Firestone Complete Auto Care NPS by Ethnicity
Firestone Complete Auto Care's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -89 | Caucasian | -89 |
Hispanic or Latino -94 | Hispanic or Latino | -94 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -84 | Asian or Pacific Islander | -84 |
Native American -100 | Native American | -100 |
Other -96 | Other | -96 |
Firestone Complete Auto Care NPS by Age
Firestone Complete Auto Care's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Firestone Complete Auto Care NPS by Usage
Firestone Complete Auto Care's NPS was rated the highest by customers who have used Firestone Complete Auto Care's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
1 to 2 Years -97 | 1 to 2 Years | -97 |
2 to 5 Years -98 | 2 to 5 Years | -98 |
5 to 10 Years -87 | 5 to 10 Years | -87 |
Over 10 Years -90 | Over 10 Years | -90 |
Firestone Complete Auto Care Customer Reviews
Out of the 91 Firestone Complete Auto Care customer reviews 3 were positive and 88 were constructive. Firestone Complete Auto Care customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Firestone Complete Auto Care Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Firestone Complete Auto Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Firestone Complete Auto Care Customer Loyalty Score by Gender
Female customers rated Firestone Complete Auto Care's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Firestone Complete Auto Care.
Male
71%
Yes
Female
73%
Yes
Firestone Complete Auto Care Customer Loyalty Score by Ethnicity
Firestone Complete Auto Care's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Firestone Complete Auto Care.
73
out of 100
Caucasian
74
out of 100
Hispanic or Latino
75
out of 100
African American/Black
52
out of 100
Asian or Pacific Islander
74
out of 100
Native American
68
out of 100
Other
Firestone Complete Auto Care Customer Loyalty Score by Age
Firestone Complete Auto Care's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Firestone Complete Auto Care.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 55% | 26-30 | 55% |
31-35 67% | 31-35 | 67% |
36-40 68% | 36-40 | 68% |
41-45 66% | 41-45 | 66% |
46-50 78% | 46-50 | 78% |
51-55 78% | 51-55 | 78% |
56-60 79% | 56-60 | 79% |
61-65 68% | 61-65 | 68% |
66+ 67% | 66+ | 67% |
Firestone Complete Auto Care Customer Loyalty Score by Usage
Firestone Complete Auto Care's Customer Loyalty score was rated the highest by customers who have used Firestone Complete Auto Care's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Firestone Complete Auto Care Customer Loyalty Score by Industry
Firestone Complete Auto Care's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Firestone Complete Auto Care Product Quality
1.5/5
Firestone Complete Auto Care has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Firestone Complete Auto Care's overall Product Quality score rated by its users and customers.
Firestone Complete Auto Care Product Information
Firestone Complete Auto Care’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Firestone Complete Auto Care's product the highest.
- Company Size
- 51-200 Employees
Quick Insights into Firestone Complete Auto Care Product Quality
Firestone Complete Auto Care's Product Quality score was rated highest by customers who have used Firestone Complete Auto Care's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Firestone Complete Auto Care's Product Quality.
Ranked Firestone Complete Auto Care Product Quality the Highest
Ranked Firestone Complete Auto Care Product Quality the Lowest
Firestone Complete Auto Care Product Quality Score by Gender
Firestone Complete Auto Care's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Firestone Complete Auto Care.
Male
1.5/5
Female
1.5/5
Firestone Complete Auto Care Product Quality Score by Ethnicity
Firestone Complete Auto Care's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Firestone Complete Auto Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Firestone Complete Auto Care Product Quality Score by Age
Firestone Complete Auto Care's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Firestone Complete Auto Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Firestone Complete Auto Care Product Quality Score by Usage
Firestone Complete Auto Care's Product Quality score was rated 1.5 stars by customers who have used Firestone Complete Auto Care's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Firestone Complete Auto Care Product Quality Score by Industry
Firestone Complete Auto Care's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Firestone Complete Auto Care Pricing
Firestone Complete Auto Care ROI & Value For Money
1.5/5
Firestone Complete Auto Care has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Firestone Complete Auto Care's overall ROI score rated by its users and customers.
Firestone Complete Auto Care Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Accounting industry think that they had the lowest ROI from Firestone Complete Auto Care.
Quick Insights into Firestone Complete Auto Care ROI
Firestone Complete Auto Care's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Firestone Complete Auto Care's ROI score.
Ranked Firestone Complete Auto Care ROI the Highest
Ranked Firestone Complete Auto Care ROI the Lowest
Firestone Complete Auto Care ROI Score by Gender
Firestone Complete Auto Care's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Firestone Complete Auto Care.
Male
1.5/5
Female
1.5/5
Firestone Complete Auto Care ROI Score by Ethnicity
Firestone Complete Auto Care's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Firestone Complete Auto Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Firestone Complete Auto Care ROI Score by Age
Firestone Complete Auto Care's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Firestone Complete Auto Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Firestone Complete Auto Care ROI Score by Usage
Firestone Complete Auto Care's ROI score was rated 1.5 stars by customers who have used Firestone Complete Auto Care's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Firestone Complete Auto Care ROI Score by Industry
Firestone Complete Auto Care's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Firestone Complete Auto Care Customer Satisfaction (CSAT)
Firestone Complete Auto Care Customer Satisfaction (CSAT) Score
6 / 100
Firestone Complete Auto Care has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
1%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
10%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Firestone Complete Auto Care Customer Satisfaction
Firestone Complete Auto Care's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Professional Services industry.
Sign Up to unlock insights into how customers have ranked Firestone Complete Auto Care's Customer Satisfaction.
Ranked Firestone Complete Auto Care Customer Satisfaction the Highest
Ranked Firestone Complete Auto Care Customer Satisfaction the Lowest
Firestone Complete Auto Care Customer Satisfaction Score by Gender
Male customers rated Firestone Complete Auto Care's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Firestone Complete Auto Care.
7 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 11% | |
Very Dissatisfied | 80% |
4 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 10% | |
Very Dissatisfied | 84% |
Firestone Complete Auto Care Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Firestone Complete Auto Care's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Firestone Complete Auto Care.
7 / 100
Very Satisfied
5%
Satisfied
2%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
11%
Very Dissatisfied
79%
CSAT according to Hispanic or Latino
Firestone Complete Auto Care's Customer Satisfaction (CSAT) score was rated 7% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Firestone Complete Auto Care.
7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
86%
CSAT according to African American/Black
Firestone Complete Auto Care's Customer Satisfaction (CSAT) score was rated 1% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Firestone Complete Auto Care.
1 / 100
Very Satisfied
1%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
88%
CSAT according to Asian or Pacific Islander
Firestone Complete Auto Care's Customer Satisfaction (CSAT) score was rated 8% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Firestone Complete Auto Care.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
15%
Very Dissatisfied
62%
CSAT according to Native American
Firestone Complete Auto Care's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Firestone Complete Auto Care.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
86%
CSAT according to Other
Firestone Complete Auto Care's Customer Satisfaction (CSAT) score was rated 2% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Firestone Complete Auto Care.
2 / 100
Very Satisfied
2%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
91%
Firestone Complete Auto Care Customer Satisfaction Score by Age
Firestone Complete Auto Care's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Firestone Complete Auto Care.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 7% | |||||||||||||||
| 41-45 | 4% | |||||||||||||||
| 46-50 | 8% | |||||||||||||||
| 51-55 | 2% | |||||||||||||||
| 56-60 | 3% | |||||||||||||||
| 61-65 | 4% | |||||||||||||||
| 66+ | 9% |
Firestone Complete Auto Care Customer Satisfaction Score by Usage
Firestone Complete Auto Care's Customer Satisfaction score was rated the highest by customers who have used Firestone Complete Auto Care's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Firestone Complete Auto Care Customer Satisfaction Score by Industry
Firestone Complete Auto Care's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Firestone Complete Auto Care Customer Satisfaction Score by Industry",
"text": "Firestone Complete Auto Care's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Professional Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 15,
"stars": 0,
"csatScore": 15,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 15
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Construction",
"groupId": 510,
"score": 7,
"stars": 0,
"csatScore": 7,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 7
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 5,
"stars": 0,
"csatScore": 5,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 5
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Firestone Complete Auto Care's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
}
]
}Firestone Complete Auto Care Customer Service
1.5/5
Firestone Complete Auto Care has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Firestone Complete Auto Care's overall Customer Service score rated by its users and customers.
About Firestone Complete Auto Care's Customer Service
Website
https://www.firestonecompleteautocare.com/
Phone Number
(888) 572-1525
Quick Insights into Firestone Complete Auto Care Customer Service
Firestone Complete Auto Care's Customer Service score was rated highest by customers who have used Firestone Complete Auto Care's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Firestone Complete Auto Care's Customer Service score.
Ranked Firestone Complete Auto Care Customer Service the Highest
Ranked Firestone Complete Auto Care Customer Service the Lowest
Firestone Complete Auto Care Customer Service Score by Gender
Firestone Complete Auto Care's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Firestone Complete Auto Care.
Male
1.5/5
Female
1.5/5
Firestone Complete Auto Care Customer Service Score by Ethnicity
Firestone Complete Auto Care's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Firestone Complete Auto Care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Firestone Complete Auto Care Customer Service Score by Age
Firestone Complete Auto Care's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Firestone Complete Auto Care.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Firestone Complete Auto Care Customer Service Score by Usage
Firestone Complete Auto Care's Customer Service score was rated 1.5 stars by customers who have used Firestone Complete Auto Care's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Firestone Complete Auto Care Customer Service Score by Industry
Firestone Complete Auto Care's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Firestone Complete Auto Care as an Employer
2.8/5
Firestone Complete Auto Care has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Firestone Complete Auto Care
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Firestone Complete Auto Care scored a -90 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Firestone Complete Auto Care would recommend the brand to a friend. ENPS measures how likely Firestone Complete Auto Care employees would recommend working at Firestone Complete Auto Care to a friend.
Net Promoter Score
-90
NPS Score
| 4% | Promoters |
|---|---|
| 2% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 18% | Promoters |
|---|---|
| 19% | Passive |
| 63% | Detractors |
