68
NPS
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Brand Page
Firmex
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About Firmex's Brand
Firmex provides a SaaS-based virtual data room solution for sharing confidential data with financial due diligence and compliance.
Brand at a Glance
4.5/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Firmex NPS
Firmex's Net Promoter Score (NPS) is a 68 with 77% Promoters, 14% Passives, and 9% Detractors. Net Promoter Score tracks whether Firmex's customers would recommend using the product based on a scale of -100 to 100.
Firmex Overall NPS
| 77% | Promoters |
|---|---|
| 14% | Passives |
| 9% | Detractors |
Firmex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 68 | Aug 2020 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Firmex NPS by Usage
Firmex's NPS was rated the highest by customers who have used Firmex's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 86 | 1 to 2 Years | 86 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Firmex Product Quality
4.5/5
Firmex has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Firmex Product Information
Firmex serves markets in the United States, Europe, and Canada. Firmex supports Web devices and offers products for medium and large sized businesses.
Firmex’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.firmex.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
SaaS
Languages Supported
English
French
Product Type
Document Management Software
Data Management Software
File Sharing Software
Cloud Storage Software
Virtual Data Room Software
Firmex Pricing
Firmex ROI & Value For Money
4.3/5
Firmex has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Firmex Pricing Plans
Firmex has a pricing structure that accommodates medium and large businesses.
Who Uses Firmex?
Medium Businesses
Large Enterprises
Firmex Customer Service
5/5
Firmex has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Firmex's Customer Service
Address
110 Spadina Avenue, Suite 700, Ontario, Toronto, KS M5V 1S7 Canada
Website
http://www.firmex.com
Consumer vs. Employees
Firmex scored a 68 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Firmex would recommend the brand to a friend. ENPS measures how likely Firmex employees would recommend working at Firmex to a friend.
Net Promoter Score
68
NPS Score
| 77% | Promoters |
|---|---|
| 14% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
