-66
NPS
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Brand Page
First Cash Financial Services
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About First Cash Financial Services' Brand
First Cash Financial Services is a provider of specialty consumer financial services.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
2/5
Pricing
2.1/5
Customer Service
First Cash Financial Services NPS
First Cash Financial Services's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether First Cash Financial Services's customers would recommend using the product based on a scale of -100 to 100.
First Cash Financial Services Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
First Cash Financial Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Aug 2023 -50 | Aug 2023 | -50 |
Jul 2024 -60 | Jul 2024 | -60 |
Jul 2025 -67 | Jul 2025 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
First Cash Financial Services Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of First Cash Financial Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
First Cash Financial Services Product Quality
3/5
First Cash Financial Services has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock First Cash Financial Services' overall Product Quality score rated by its users and customers.
First Cash Financial Services Product Information
First Cash Financial Services’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://ww2.firstcash.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
First Cash Financial Services Pricing
First Cash Financial Services ROI & Value For Money
2/5
First Cash Financial Services has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock First Cash Financial Services' overall ROI score rated by its users and customers.
First Cash Financial Services Customer Satisfaction (CSAT)
First Cash Financial Services Customer Satisfaction (CSAT) Score
20 / 100
First Cash Financial Services has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
First Cash Financial Services Customer Service
2.1/5
First Cash Financial Services has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock First Cash Financial Services' overall Customer Service score rated by its users and customers.
About First Cash Financial Services's Customer Service
Address
690 East Lamar Boulevard, Suite 400, Arlington, TX
Website
http://ww2.firstcash.com/
Phone Number
(817)460-3947
First Cash Financial Services as an Employer
2.4/5
First Cash Financial Services has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of First Cash Financial Services
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
First Cash Financial Services scored a -66 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of First Cash Financial Services would recommend the brand to a friend. ENPS measures how likely First Cash Financial Services employees would recommend working at First Cash Financial Services to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 38% | Promoters |
|---|---|
| 9% | Passive |
| 53% | Detractors |
