50
NPS
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Brand Page
First DataBank
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About First DataBank's Brand
FDB part of the Hearst Health network, provides clinical drug knowledge
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
First DataBank NPS
First DataBank's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether First DataBank's customers would recommend using the product based on a scale of -100 to 100.
First DataBank Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
First DataBank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
May 2021 50 | May 2021 | 50 |
Sep 2021 33 | Sep 2021 | 33 |
May 2024 50 | May 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
First DataBank Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of First DataBank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
First DataBank Product Quality
3.8/5
First DataBank has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock First DataBank's overall Product Quality score rated by its users and customers.
First DataBank Product Information
First DataBank’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://fdbhealth.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
First DataBank Pricing
First DataBank ROI & Value For Money
3.8/5
First DataBank has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock First DataBank's overall ROI score rated by its users and customers.
First DataBank Customer Satisfaction (CSAT)
First DataBank Customer Satisfaction (CSAT) Score
100 / 100
First DataBank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
First DataBank Customer Service
3.8/5
First DataBank has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock First DataBank's overall Customer Service score rated by its users and customers.
About First DataBank's Customer Service
Address
701 Gateway Blvd., Suite 600 South, San Francisco, CA 94080
Website
http://fdbhealth.com
Phone Number
+1-800-633-3453
First DataBank's Social Links
First DataBank as an Employer
4.3/5
First DataBank has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
First DataBank scored a 50 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of First DataBank would recommend the brand to a friend. ENPS measures how likely First DataBank employees would recommend working at First DataBank to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
