-13
NPS
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First Midwest Bank
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About First Midwest Bank's Brand
First Midwest Bank, the main banking subsidiary of First Midwest Bancorp, Inc., a publicly held company, began in Joliet, Illinois.
Brand at a Glance
87%
Customer Loyalty
2.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
First Midwest Bank NPS
First Midwest Bank's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether First Midwest Bank's customers would recommend using the product based on a scale of -100 to 100.
First Midwest Bank Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
First Midwest Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -66 | Jul 2022 | -66 |
Mar 2023 -25 | Mar 2023 | -25 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 17 | Sep 2023 | 17 |
Dec 2024 -1 | Dec 2024 | -1 |
Jan 2025 -13 | Jan 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
First Midwest Bank NPS by Gender
First Midwest Bank's NPS was rated 67 by Male customers on Comparably.
Male
67
First Midwest Bank's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
First Midwest Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
First Midwest Bank NPS by Ethnicity
First Midwest Bank's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
First Midwest Bank Customer Reviews
Out of the 2 First Midwest Bank customer reviews 2 were positive and 0 were constructive. First Midwest Bank customer reviews reflect that all customers have a favorable experience using the products/services of the company.
First Midwest Bank Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of First Midwest Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
First Midwest Bank Customer Loyalty Score by Gender
First Midwest Bank's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
First Midwest Bank Customer Loyalty Score by Ethnicity
First Midwest Bank's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of First Midwest Bank.
100
out of 100
Caucasian
First Midwest Bank Product Quality
2.2/5
First Midwest Bank has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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First Midwest Bank Product Information
First Midwest Bank’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://firstmidwest.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into First Midwest Bank Product Quality
First Midwest Bank's Product Quality score was rated highest by Caucasian customers.
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Ranked First Midwest Bank Product Quality the Highest
First Midwest Bank Product Quality Score by Gender
First Midwest Bank's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of First Midwest Bank.
Male
3.5/5
Female
N/A
First Midwest Bank Product Quality Score by Ethnicity
First Midwest Bank's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of First Midwest Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
First Midwest Bank Pricing
First Midwest Bank ROI & Value For Money
3.3/5
First Midwest Bank has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into First Midwest Bank ROI
First Midwest Bank's ROI score was rated highest by Caucasian customers.
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Ranked First Midwest Bank ROI the Highest
First Midwest Bank ROI Score by Gender
First Midwest Bank's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
First Midwest Bank ROI Score by Ethnicity
First Midwest Bank's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of First Midwest Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
First Midwest Bank Customer Satisfaction (CSAT)
First Midwest Bank Customer Satisfaction (CSAT) Score
13 / 100
First Midwest Bank has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
13%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into First Midwest Bank Customer Satisfaction
First Midwest Bank's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked First Midwest Bank's Customer Satisfaction.
Ranked First Midwest Bank Customer Satisfaction the Highest
First Midwest Bank Customer Satisfaction Score by Gender
First Midwest Bank's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of First Midwest Bank.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
First Midwest Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
First Midwest Bank's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of First Midwest Bank.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
First Midwest Bank Customer Service
3.3/5
First Midwest Bank has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About First Midwest Bank's Customer Service
Address
Chicago, IL
Website
http://firstmidwest.com/
Quick Insights into First Midwest Bank Customer Service
First Midwest Bank's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked First Midwest Bank's Customer Service score.
Ranked First Midwest Bank Customer Service the Highest
First Midwest Bank Customer Service Score by Gender
First Midwest Bank's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of First Midwest Bank.
Male
4.5/5
Female
N/A
First Midwest Bank Customer Service Score by Ethnicity
First Midwest Bank's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of First Midwest Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
First Midwest Bank as an Employer
3.4/5
First Midwest Bank has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
First Midwest Bank scored a -13 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of First Midwest Bank would recommend the brand to a friend. ENPS measures how likely First Midwest Bank employees would recommend working at First Midwest Bank to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 0% | Promoters |
|---|---|
| 60% | Passive |
| 40% | Detractors |
