0
NPS
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First Quality Enterprises
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About First Quality Enterprises' Brand
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
First Quality Enterprises NPS
First Quality Enterprises's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether First Quality Enterprises's customers would recommend using the product based on a scale of -100 to 100.
First Quality Enterprises Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
First Quality Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
First Quality Enterprises Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of First Quality Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
First Quality Enterprises Product Quality
4/5
First Quality Enterprises has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock First Quality Enterprises' overall Product Quality score rated by its users and customers.
First Quality Enterprises Product Information
First Quality Enterprises’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.firstquality.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Goods
First Quality Enterprises Pricing
First Quality Enterprises ROI & Value For Money
3/5
First Quality Enterprises has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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First Quality Enterprises Customer Satisfaction (CSAT)
First Quality Enterprises Customer Satisfaction (CSAT) Score
100 / 100
First Quality Enterprises has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
First Quality Enterprises Customer Service
3.2/5
First Quality Enterprises has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock First Quality Enterprises' overall Customer Service score rated by its users and customers.
About First Quality Enterprises's Customer Service
Website
http://www.firstquality.com
First Quality Enterprises as an Employer
3.5/5
First Quality Enterprises has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of First Quality Enterprises
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
First Quality Enterprises scored a 0 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of First Quality Enterprises would recommend the brand to a friend. ENPS measures how likely First Quality Enterprises employees would recommend working at First Quality Enterprises to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
