First Tech Federal Credit Union NPS & Customer Reviews

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First Tech Federal Credit Union

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First Tech Federal Credit Union

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About First Tech Federal Credit Union's Brand

First Tech Federal Credit Union is an Oregon-based investment bank that focuses on technology-driven companies.

Brand at a Glance

73%

Customer Loyalty

3/5

Product Quality

3/5

Pricing

2.9/5

Customer Service

First Tech Federal Credit Union NPS

First Tech Federal Credit Union's Net Promoter Score (NPS) is a -17 with 35% Promoters, 13% Passives, and 52% Detractors. Net Promoter Score tracks whether First Tech Federal Credit Union's customers would recommend using the product based on a scale of -100 to 100.

First Tech Federal Credit Union Overall NPS

-17

NPS

35%	Promoters
13%	Passives
52%	Detractors

First Tech Federal Credit Union Overall NPS

First Tech Federal Credit Union NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 -24	Jul 2023	-24
Aug 2023 -21	Aug 2023	-21
Sep 2023 -25	Sep 2023	-25
Feb 2024 -27	Feb 2024	-27
Mar 2024 -20	Mar 2024	-20
Apr 2024 -23	Apr 2024	-23
May 2024 -22	May 2024	-22
Jun 2024 -15	Jun 2024	-15
Jul 2024 -18	Jul 2024	-18
Feb 2025 -18	Feb 2025	-18
Mar 2025 -16	Mar 2025	-16
Jan 2026 -18	Jan 2026	-18

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

First Tech Federal Credit Union NPS by Gender

Female customers rated First Tech Federal Credit Union's NPS 71 points higher than Male customers.

Male

-57

First Tech Federal Credit Union's NPS was rated -57 by Male customers on Comparably.

14%

Promoters

15%

Passives

71%

Detractors

Female

First Tech Federal Credit Union's NPS was rated 14 by Female customers on Comparably.

57%

Promoters

Passives

43%

Detractors

First Tech Federal Credit Union NPS by Ethnicity

First Tech Federal Credit Union's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 20	Caucasian	20
Other 0	Other	0

First Tech Federal Credit Union NPS by Age

First Tech Federal Credit Union's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

51-55

50%

66+

25%

75%

First Tech Federal Credit Union NPS by Usage

First Tech Federal Credit Union's NPS was rated the highest by customers who have used First Tech Federal Credit Union's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -34	2 to 5 Years	-34
Over 10 Years -45	Over 10 Years	-45

First Tech Federal Credit Union Customer Reviews

Out of the 4 First Tech Federal Credit Union customer reviews 0 were positive and 4 were constructive. First Tech Federal Credit Union customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

First Tech Federal Credit Union Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of First Tech Federal Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

First Tech Federal Credit Union Customer Loyalty Score by Gender

Female customers rated First Tech Federal Credit Union's Customer Loyalty score 26% higher than Male customers.

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Male

61%

Yes

Female

87%

Yes

First Tech Federal Credit Union Customer Loyalty Score by Ethnicity

First Tech Federal Credit Union's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Other

First Tech Federal Credit Union Customer Loyalty Score by Age

First Tech Federal Credit Union's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
51-55 55%	51-55	55%
66+ 78%	66+	78%

First Tech Federal Credit Union Customer Loyalty Score by Usage

First Tech Federal Credit Union's Customer Loyalty score was rated the highest by customers who have used First Tech Federal Credit Union's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	70%
Over 10 Years	50%

First Tech Federal Credit Union Customer Loyalty Score by Industry

First Tech Federal Credit Union's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	55%
Banking and Financial Services	78%
Education	70%

First Tech Federal Credit Union Product Quality

3/5

First Tech Federal Credit Union has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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First Tech Federal Credit Union Product Information

First Tech Federal Credit Union’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated First Tech Federal Credit Union's product the highest. Reviewers from the Education industry rated First Tech Federal Credit Union the lowest at 1.5.

Website: https://www.firsttechfed.com/

Company Size: 1,001-5,000 Employees

Industry

FinTech

Quick Insights into First Tech Federal Credit Union Product Quality

First Tech Federal Credit Union's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Education industry.

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Ranked First Tech Federal Credit Union Product Quality the Highest

Banking and Financial Services	3.7
Caucasian	3.6
2 to 5 Years	3.3

Ranked First Tech Federal Credit Union Product Quality the Lowest

66+	1.9
Over 10 Years	1.9
Education	1.5

First Tech Federal Credit Union Product Quality Score by Gender

Female customers rated First Tech Federal Credit Union's Product Quality score 1.1 stars higher than Male customers.

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Male

2.2/5

Female

3.3/5

First Tech Federal Credit Union Product Quality Score by Ethnicity

First Tech Federal Credit Union's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
Other 3.1	Other	3.1

First Tech Federal Credit Union Product Quality Score by Age

First Tech Federal Credit Union's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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Summary	Age	Score
51-55 2.7	51-55	2.7
66+ 1.9	66+	1.9

First Tech Federal Credit Union Product Quality Score by Usage

First Tech Federal Credit Union's Product Quality score was rated the highest by customers who have used First Tech Federal Credit Union's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	3.3
Over 10 Years	1.9

First Tech Federal Credit Union Product Quality Score by Industry

First Tech Federal Credit Union's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.

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Tech	2.4
Banking and Financial Services	3.7
Education	1.5

First Tech Federal Credit Union Pricing

First Tech Federal Credit Union ROI & Value For Money

3/5

First Tech Federal Credit Union has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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First Tech Federal Credit Union Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from First Tech Federal Credit Union.

Quick Insights into First Tech Federal Credit Union ROI

First Tech Federal Credit Union's ROI score was rated highest by customers who have used First Tech Federal Credit Union's products/services for 2 to 5 Years, and rated lowest by customers from the Education industry.

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Ranked First Tech Federal Credit Union ROI the Highest

2 to 5 Years	4
Caucasian	3.8
Female	3.7

Ranked First Tech Federal Credit Union ROI the Lowest

Over 10 Years	2.4
66+	2.2
Education	2.1

First Tech Federal Credit Union ROI Score by Gender

Female customers rated First Tech Federal Credit Union's ROI score 1.2 stars higher than Male customers.

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Male

2.5/5

Female

3.7/5

First Tech Federal Credit Union ROI Score by Ethnicity

First Tech Federal Credit Union's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Other 3.1	Other	3.1

First Tech Federal Credit Union ROI Score by Age

First Tech Federal Credit Union's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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Summary	Age	Score
51-55 3	51-55	3
66+ 2.2	66+	2.2

First Tech Federal Credit Union ROI Score by Usage

First Tech Federal Credit Union's ROI score was rated the highest by customers who have used First Tech Federal Credit Union's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	4
Over 10 Years	2.4

First Tech Federal Credit Union ROI Score by Industry

First Tech Federal Credit Union's ROI score was rated the highest by Tech industry customers, and the lowest by Education industry customers.

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Tech	3
Banking and Financial Services	2.9
Education	2.1

First Tech Federal Credit Union Customer Satisfaction (CSAT)

First Tech Federal Credit Union Customer Satisfaction (CSAT) Score

60 / 100

First Tech Federal Credit Union has an overall Customer Satisfaction score of 60 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	36%
Satisfied	24%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	4%
Very Dissatisfied	28%

Very Satisfied

36%

Satisfied

24%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

28%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into First Tech Federal Credit Union Customer Satisfaction

First Tech Federal Credit Union's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Male customers.

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Ranked First Tech Federal Credit Union Customer Satisfaction the Highest

Other	66%
Female	50%
Tech	40%

Ranked First Tech Federal Credit Union Customer Satisfaction the Lowest

Caucasian	60%
Male	40%

First Tech Federal Credit Union Customer Satisfaction Score by Gender

Female customers rated First Tech Federal Credit Union's Customer Satisfaction score 10 points higher than Male customers.

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40 / 100

Male

	Very Satisfied	20%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	40%

50 / 100

Female

	Very Satisfied	33%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	17%
	Very Dissatisfied	33%

First Tech Federal Credit Union Customer Satisfaction Score by Ethnicity

Caucasian
60%
Other
66%

CSAT according to Caucasian

First Tech Federal Credit Union's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

20%

CSAT according to Other

First Tech Federal Credit Union's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.

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66 / 100

Very Satisfied	33%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	34%

Very Satisfied

33%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

34%

First Tech Federal Credit Union Customer Satisfaction Score by Age

First Tech Federal Credit Union's Customer Satisfaction score was rated 25 points by customers ages 66+ on Comparably.

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100

Breakdown

Age

Score

66+

25%

First Tech Federal Credit Union Customer Satisfaction Score by Usage

First Tech Federal Credit Union's Customer Satisfaction score was rated 33 points by customers who have used First Tech Federal Credit Union's products/services for Over 10 Years.

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Over 10 Years	33

First Tech Federal Credit Union Customer Satisfaction Score by Industry

First Tech Federal Credit Union's Customer Satisfaction score was rated 40 points by Tech industry customers.

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{
	"title": "First Tech Federal Credit Union Customer Satisfaction Score by Industry",
	"text": "First Tech Federal Credit Union's Customer Satisfaction score was rated 40 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "First Tech Federal Credit Union's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 40
		}
	]
}

Tech	40

First Tech Federal Credit Union Customer Service

2.9/5

First Tech Federal Credit Union has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About First Tech Federal Credit Union's Customer Service

Address

PO Box 2100, Beaverton, OR 97075

Website

https://www.firsttechfed.com/

Quick Insights into First Tech Federal Credit Union Customer Service

First Tech Federal Credit Union's Customer Service score was rated highest by customers ages 51-55, and rated lowest by Male customers.

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Ranked First Tech Federal Credit Union Customer Service the Highest

51-55	3.7
Caucasian	3.5
Female	3.3

Ranked First Tech Federal Credit Union Customer Service the Lowest

2 to 5 Years	2.1
66+	1.6
Male	1.6

First Tech Federal Credit Union Customer Service Score by Gender

Female customers rated First Tech Federal Credit Union's Customer Service score 1.7 stars higher than Male customers.

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Male

1.6/5

Female

3.3/5

First Tech Federal Credit Union Customer Service Score by Ethnicity

First Tech Federal Credit Union's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of First Tech Federal Credit Union.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
Other 2.8	Other	2.8

First Tech Federal Credit Union Customer Service Score by Age

First Tech Federal Credit Union's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of First Tech Federal Credit Union.

100

Summary	Age	Customer Service Score
51-55 3.7	51-55	3.7
66+ 1.6	66+	1.6

First Tech Federal Credit Union Customer Service Score by Usage

First Tech Federal Credit Union's Customer Service score was rated the highest by customers who have used First Tech Federal Credit Union's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	2.1
Over 10 Years	2.3

First Tech Federal Credit Union Customer Service Score by Industry

First Tech Federal Credit Union's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	2.2
Banking and Financial Services	2.9
Education	2.3

First Tech Federal Credit Union as an Employer

4.3/5

First Tech Federal Credit Union has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of First Tech Federal Credit Union

Greg Mitchell

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

First Tech Federal Credit Union scored a -17 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of First Tech Federal Credit Union would recommend the brand to a friend. ENPS measures how likely First Tech Federal Credit Union employees would recommend working at First Tech Federal Credit Union to a friend.

Net Promoter Score

-17

NPS Score

35%	Promoters
13%	Passive
52%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
27%	Passive
23%	Detractors

Global Ranking Snapshot

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