19
NPS
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First Transit
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About First Transit's Brand
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
First Transit NPS
First Transit's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether First Transit's customers would recommend using the product based on a scale of -100 to 100.
First Transit Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
First Transit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Aug 2021 0 | Aug 2021 | 0 |
Jan 2022 -33 | Jan 2022 | -33 |
Apr 2022 0 | Apr 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Aug 2023 29 | Aug 2023 | 29 |
Oct 2023 13 | Oct 2023 | 13 |
Jan 2024 10 | Jan 2024 | 10 |
Jan 2025 18 | Jan 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
First Transit Customer Reviews
Out of the 2 First Transit customer reviews 1 was positive and 1 was constructive. First Transit customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
First Transit Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of First Transit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
First Transit Product Quality
3.6/5
First Transit has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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First Transit Product Information
First Transit’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.firsttransit.com/
- Company Size
- 10,000+ Employees
First Transit Pricing
First Transit ROI & Value For Money
3.9/5
First Transit has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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First Transit Customer Satisfaction (CSAT)
First Transit Customer Satisfaction (CSAT) Score
67 / 100
First Transit has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
First Transit Customer Service
3.6/5
First Transit has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About First Transit's Customer Service
Website
http://www.firsttransit.com/
First Transit as an Employer
3.2/5
First Transit has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
First Transit scored a 19 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of First Transit would recommend the brand to a friend. ENPS measures how likely First Transit employees would recommend working at First Transit to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 39% | Promoters |
|---|---|
| 20% | Passive |
| 41% | Detractors |
