13
NPS
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First Trust Portfolios
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About First Trust Portfolios' Brand
First Trust Portfolios L.P. and its affiliate First Trust Advisors L.P. (collectively First Trust) were established in 1991 with a mission
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
First Trust Portfolios NPS
First Trust Portfolios's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether First Trust Portfolios's customers would recommend using the product based on a scale of -100 to 100.
First Trust Portfolios Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
First Trust Portfolios NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Aug 2021 0 | Aug 2021 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Apr 2023 0 | Apr 2023 | 0 |
Jul 2023 17 | Jul 2023 | 17 |
Aug 2023 29 | Aug 2023 | 29 |
Oct 2023 25 | Oct 2023 | 25 |
Mar 2024 33 | Mar 2024 | 33 |
May 2024 18 | May 2024 | 18 |
Jul 2024 25 | Jul 2024 | 25 |
Jan 2025 23 | Jan 2025 | 23 |
Mar 2025 13 | Mar 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
First Trust Portfolios NPS by Gender
First Trust Portfolios's NPS was rated -40 by Male customers on Comparably.
Male
-40
First Trust Portfolios's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
First Trust Portfolios's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
First Trust Portfolios Customer Reviews
Out of the 2 First Trust Portfolios customer reviews 1 was positive and 1 was constructive. First Trust Portfolios customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
First Trust Portfolios Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of First Trust Portfolios users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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First Trust Portfolios Customer Loyalty Score by Gender
First Trust Portfolios's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
First Trust Portfolios Product Quality
3.6/5
First Trust Portfolios has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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First Trust Portfolios Product Information
First Trust Portfolios’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://ftportfolios.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Quick Insights into First Trust Portfolios Product Quality
First Trust Portfolios's Product Quality score was rated highest by Male customers.
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Ranked First Trust Portfolios Product Quality the Highest
First Trust Portfolios Product Quality Score by Gender
First Trust Portfolios's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of First Trust Portfolios.
Male
3/5
Female
N/A
First Trust Portfolios Pricing
First Trust Portfolios ROI & Value For Money
3.2/5
First Trust Portfolios has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into First Trust Portfolios ROI
First Trust Portfolios's ROI score was rated highest by Male customers.
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Ranked First Trust Portfolios ROI the Highest
First Trust Portfolios ROI Score by Gender
First Trust Portfolios's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of First Trust Portfolios.
Male
2.5/5
Female
N/A
First Trust Portfolios Customer Satisfaction (CSAT)
First Trust Portfolios Customer Satisfaction (CSAT) Score
73 / 100
First Trust Portfolios has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
First Trust Portfolios Customer Service
3.5/5
First Trust Portfolios has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About First Trust Portfolios's Customer Service
Address
120 E. Liberty Drive, Suite 400, Wheaton, IL
Website
http://ftportfolios.com
Phone Number
+1 630-765-8000
Quick Insights into First Trust Portfolios Customer Service
First Trust Portfolios's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked First Trust Portfolios' Customer Service score.
Ranked First Trust Portfolios Customer Service the Highest
First Trust Portfolios Customer Service Score by Gender
First Trust Portfolios's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of First Trust Portfolios.
Male
2.7/5
Female
N/A
First Trust Portfolios as an Employer
4.3/5
First Trust Portfolios has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
First Trust Portfolios scored a 13 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of First Trust Portfolios would recommend the brand to a friend. ENPS measures how likely First Trust Portfolios employees would recommend working at First Trust Portfolios to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
