29
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
FirstGiving
Marketing or Exec? Claim Your Free Account
About FirstGiving's Brand
FirstGiving facilitates fundraising and building awareness of non-profit organizations.
Brand at a Glance
4/5
Product Quality
3/5
Pricing
5/5
Customer Service
FirstGiving NPS
FirstGiving's Net Promoter Score (NPS) is a 29 with 50% Promoters, 29% Passives, and 21% Detractors. Net Promoter Score tracks whether FirstGiving's customers would recommend using the product based on a scale of -100 to 100.
FirstGiving Overall NPS
| 50% | Promoters |
|---|---|
| 29% | Passives |
| 21% | Detractors |
FirstGiving NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 29 | Aug 2020 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FirstGiving Product Quality
4/5
FirstGiving has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock FirstGiving's overall Product Quality score rated by its users and customers.
FirstGiving Product Information
FirstGiving serves markets in the United States.
FirstGiving’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.firstgiving.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Languages Supported
English
Product Type
Fundraising Software
FirstGiving Pricing
FirstGiving ROI & Value For Money
3/5
FirstGiving has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock FirstGiving's overall ROI score rated by its users and customers.
FirstGiving Pricing Plans
Starting from $500/year, FirstGiving uses a subscription model and offers the following: Peer-to-Peer Donation Fee + Credit Card Fee, 5% + 2.5% = 7.5%, and General Donation Fee + Event Registration Fee. For the users that are not ready to commit yet, FirstGiving also offers a free trial.
FirstGiving Customer Service
5/5
FirstGiving has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock FirstGiving's overall Customer Service score rated by its users and customers.
About FirstGiving's Customer Service
Address
34 Farnsworth Street, Boston, MA
Website
http://www.firstgiving.com
Phone Number
617-542-0010
Consumer vs. Employees
FirstGiving scored a 29 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of FirstGiving would recommend the brand to a friend. ENPS measures how likely FirstGiving employees would recommend working at FirstGiving to a friend.
Net Promoter Score
29
NPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
