100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
FirstGroup
Marketing or Exec? Claim Your Free Account
About FirstGroup's Brand
Provides of vehicle transportation services. The company's vehicle transportation services include procuring, maintaining and operating of vehicles along with hiring, training and managing trained professionals, enabling the customers like national governments, state and local authorities, school boards and universities to meet their transport needs. The transportation services are provided via five operating divisions namely First Student, First Transit, Greyhound, First Bus and First Rail.
Brand at a Glance
4/5
Product Quality
FirstGroup NPS
FirstGroup's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether FirstGroup's customers would recommend using the product based on a scale of -100 to 100.
FirstGroup Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
FirstGroup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FirstGroup Product Quality
4/5
FirstGroup has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock FirstGroup's overall Product Quality score rated by its users and customers.
FirstGroup Product Information
FirstGroup’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.firstgroupplc.com
- Company Size
- 10,000+ Employees
FirstGroup Customer Satisfaction (CSAT)
FirstGroup Customer Satisfaction (CSAT) Score
100 / 100
FirstGroup has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Consumer vs. Employees
FirstGroup scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of FirstGroup would recommend the brand to a friend. ENPS measures how likely FirstGroup employees would recommend working at FirstGroup to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
