-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
FirstLight
Marketing or Exec? Claim Your Free Account
About FirstLight's Brand
FirstLight delivers a service that is fast and reliable.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
FirstLight NPS
FirstLight's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether FirstLight's customers would recommend using the product based on a scale of -100 to 100.
FirstLight Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
FirstLight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FirstLight Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of FirstLight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FirstLight Product Quality
1.5/5
FirstLight has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FirstLight's overall Product Quality score rated by its users and customers.
FirstLight Product Information
FirstLight’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.firstlight.net/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Hardware and Devices
FirstLight Pricing
FirstLight ROI & Value For Money
1.5/5
FirstLight has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FirstLight's overall ROI score rated by its users and customers.
FirstLight Customer Service
1.5/5
FirstLight has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FirstLight's overall Customer Service score rated by its users and customers.
About FirstLight's Customer Service
Address
41 State Street Floor 10, Albany, NY 12207
Website
https://www.firstlight.net/
FirstLight as an Employer
4.6/5
FirstLight has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
FirstLight scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of FirstLight would recommend the brand to a friend. ENPS measures how likely FirstLight employees would recommend working at FirstLight to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
