67
NPS
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Brand Page
FirstLight Home Care
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About FirstLight Home Care's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
FirstLight Home Care NPS
FirstLight Home Care's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether FirstLight Home Care's customers would recommend using the product based on a scale of -100 to 100.
FirstLight Home Care Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
FirstLight Home Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Oct 2024 66 | Oct 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FirstLight Home Care Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FirstLight Home Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FirstLight Home Care Product Quality
5/5
FirstLight Home Care has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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FirstLight Home Care Product Information
FirstLight Home Care’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
FirstLight Home Care Pricing
FirstLight Home Care ROI & Value For Money
4.5/5
FirstLight Home Care has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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FirstLight Home Care Customer Satisfaction (CSAT)
FirstLight Home Care Customer Satisfaction (CSAT) Score
100 / 100
FirstLight Home Care has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FirstLight Home Care Customer Service
5/5
FirstLight Home Care has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About FirstLight Home Care's Customer Service
Address
Cincinnati, OH
Website
https://www.firstlighthomecare.com
FirstLight Home Care as an Employer
Consumer vs. Employees
FirstLight Home Care scored a 67 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of FirstLight Home Care would recommend the brand to a friend. ENPS measures how likely FirstLight Home Care employees would recommend working at FirstLight Home Care to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 37% | Promoters |
|---|---|
| 21% | Passive |
| 42% | Detractors |
