-41
NPS
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FirstService Residential
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About FirstService Residential's Brand
FirstService Residential is an residential property management company in North America.
Brand at a Glance
56%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
FirstService Residential NPS
FirstService Residential's Net Promoter Score (NPS) is a -41 with 27% Promoters, 5% Passives, and 68% Detractors. Net Promoter Score tracks whether FirstService Residential's customers would recommend using the product based on a scale of -100 to 100.
FirstService Residential Overall NPS
| 27% | Promoters |
|---|---|
| 5% | Passives |
| 68% | Detractors |
FirstService Residential NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -48 | Sep 2024 | -48 |
Oct 2024 -47 | Oct 2024 | -47 |
Nov 2024 -45 | Nov 2024 | -45 |
Dec 2024 -45 | Dec 2024 | -45 |
Jan 2025 -47 | Jan 2025 | -47 |
Feb 2025 -47 | Feb 2025 | -47 |
Apr 2025 -49 | Apr 2025 | -49 |
May 2025 -43 | May 2025 | -43 |
Jun 2025 -42 | Jun 2025 | -42 |
Aug 2025 -44 | Aug 2025 | -44 |
Dec 2025 -41 | Dec 2025 | -41 |
Jan 2026 -43 | Jan 2026 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FirstService Residential NPS by Gender
Female customers rated FirstService Residential's NPS 24 points higher than Male customers.
Male
-82
FirstService Residential's NPS was rated -82 by Male customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Female
-58
FirstService Residential's NPS was rated -58 by Female customers on Comparably.
21%
Promoters
0%
Passives
79%
Detractors
FirstService Residential NPS by Ethnicity
FirstService Residential's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
Hispanic or Latino -20 | Hispanic or Latino | -20 |
Other -100 | Other | -100 |
FirstService Residential NPS by Age
FirstService Residential's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
FirstService Residential NPS by Usage
FirstService Residential's NPS was rated the highest by customers who have used FirstService Residential's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -64 | 2 to 5 Years | -64 |
5 to 10 Years -76 | 5 to 10 Years | -76 |
Over 10 Years -100 | Over 10 Years | -100 |
FirstService Residential Customer Reviews
Out of the 8 FirstService Residential customer reviews 3 were positive and 5 were constructive. FirstService Residential customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
FirstService Residential Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of FirstService Residential users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FirstService Residential Customer Loyalty Score by Gender
Male customers rated FirstService Residential's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FirstService Residential.
Male
57%
Yes
Female
42%
Yes
FirstService Residential Customer Loyalty Score by Ethnicity
FirstService Residential's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FirstService Residential.
55
out of 100
Caucasian
64
out of 100
Hispanic or Latino
40
out of 100
Other
FirstService Residential Customer Loyalty Score by Age
FirstService Residential's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of FirstService Residential.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 28% | 31-35 | 28% |
46-50 55% | 46-50 | 55% |
51-55 78% | 51-55 | 78% |
56-60 70% | 56-60 | 70% |
61-65 55% | 61-65 | 55% |
66+ 37% | 66+ | 37% |
FirstService Residential Customer Loyalty Score by Usage
FirstService Residential's Customer Loyalty score was rated the highest by customers who have used FirstService Residential's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FirstService Residential Customer Loyalty Score by Industry
FirstService Residential's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FirstService Residential Product Quality
2/5
FirstService Residential has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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FirstService Residential Product Information
FirstService Residential’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated FirstService Residential's product the highest.
- Company Size
- 10,000+ Employees
Industry
Real Estate
Quick Insights into FirstService Residential Product Quality
FirstService Residential's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked FirstService Residential's Product Quality.
Ranked FirstService Residential Product Quality the Highest
Ranked FirstService Residential Product Quality the Lowest
FirstService Residential Product Quality Score by Gender
Female customers rated FirstService Residential's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FirstService Residential.
Male
1.5/5
Female
1.9/5
FirstService Residential Product Quality Score by Ethnicity
FirstService Residential's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FirstService Residential.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
Other 1.5 | Other | 1.5 |
FirstService Residential Product Quality Score by Age
FirstService Residential's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of FirstService Residential.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
FirstService Residential Product Quality Score by Usage
FirstService Residential's Product Quality score was rated the highest by customers who have used FirstService Residential's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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FirstService Residential Product Quality Score by Industry
FirstService Residential's Product Quality score was rated 1.5 stars by both Banking and Financial Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
FirstService Residential Pricing
FirstService Residential ROI & Value For Money
2/5
FirstService Residential has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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FirstService Residential Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into FirstService Residential ROI
FirstService Residential's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
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Ranked FirstService Residential ROI the Highest
Ranked FirstService Residential ROI the Lowest
FirstService Residential ROI Score by Gender
Female customers rated FirstService Residential's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FirstService Residential.
Male
1.5/5
Female
1.6/5
FirstService Residential ROI Score by Ethnicity
FirstService Residential's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FirstService Residential.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
Other 1.5 | Other | 1.5 |
FirstService Residential ROI Score by Age
FirstService Residential's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of FirstService Residential.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
FirstService Residential ROI Score by Usage
FirstService Residential's ROI score was rated the highest by customers who have used FirstService Residential's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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FirstService Residential ROI Score by Industry
FirstService Residential's ROI score was rated 1.5 stars by both Banking and Financial Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
FirstService Residential Customer Satisfaction (CSAT)
FirstService Residential Customer Satisfaction (CSAT) Score
25 / 100
FirstService Residential has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
8%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
16%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FirstService Residential Customer Satisfaction
FirstService Residential's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Tech industry.
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Ranked FirstService Residential Customer Satisfaction the Highest
Ranked FirstService Residential Customer Satisfaction the Lowest
FirstService Residential Customer Satisfaction Score by Gender
Female customers rated FirstService Residential's Customer Satisfaction score 11 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FirstService Residential.
9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 17% | |
Very Dissatisfied | 70% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 60% |
FirstService Residential Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FirstService Residential's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FirstService Residential.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
67%
CSAT according to Hispanic or Latino
FirstService Residential's Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FirstService Residential.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Other
FirstService Residential's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FirstService Residential.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
FirstService Residential Customer Satisfaction Score by Age
FirstService Residential's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of FirstService Residential.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
FirstService Residential Customer Satisfaction Score by Usage
FirstService Residential's Customer Satisfaction score was rated the highest by customers who have used FirstService Residential's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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FirstService Residential Customer Satisfaction Score by Industry
FirstService Residential's Customer Satisfaction score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"scoreLabel": 0
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}FirstService Residential Customer Service
1.9/5
FirstService Residential has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock FirstService Residential's overall Customer Service score rated by its users and customers.
About FirstService Residential's Customer Service
Address
Dania, FL
Website
http://www.fsresidential.com/
Quick Insights into FirstService Residential Customer Service
FirstService Residential's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked FirstService Residential's Customer Service score.
Ranked FirstService Residential Customer Service the Highest
Ranked FirstService Residential Customer Service the Lowest
FirstService Residential Customer Service Score by Gender
FirstService Residential's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FirstService Residential.
Male
1.5/5
Female
1.5/5
FirstService Residential Customer Service Score by Ethnicity
FirstService Residential's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FirstService Residential.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
Other 1.5 | Other | 1.5 |
FirstService Residential Customer Service Score by Age
FirstService Residential's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of FirstService Residential.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
FirstService Residential Customer Service Score by Usage
FirstService Residential's Customer Service score was rated the highest by customers who have used FirstService Residential's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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FirstService Residential Customer Service Score by Industry
FirstService Residential's Customer Service score was rated 1.5 stars by both Banking and Financial Services and Tech industry customers.
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FirstService Residential as an Employer
4.1/5
FirstService Residential has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
CEO of FirstService Residential
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
FirstService Residential scored a -41 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of FirstService Residential would recommend the brand to a friend. ENPS measures how likely FirstService Residential employees would recommend working at FirstService Residential to a friend.
Net Promoter Score
-41
NPS Score
| 27% | Promoters |
|---|---|
| 5% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 54% | Promoters |
|---|---|
| 17% | Passive |
| 29% | Detractors |
