20
NPS
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FiscalNote
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About FiscalNote's Brand
FiscalNote uses artificial intelligence and big data to deliver predictive analytics of governmental action to determine its impact.
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
FiscalNote NPS
FiscalNote's Net Promoter Score (NPS) is a 20 with 55% Promoters, 10% Passives, and 35% Detractors. Net Promoter Score tracks whether FiscalNote's customers would recommend using the product based on a scale of -100 to 100.
FiscalNote Overall NPS
| 55% | Promoters |
|---|---|
| 10% | Passives |
| 35% | Detractors |
FiscalNote NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 55 | Jul 2022 | 55 |
Aug 2022 60 | Aug 2022 | 60 |
Nov 2022 63 | Nov 2022 | 63 |
Feb 2023 50 | Feb 2023 | 50 |
Mar 2023 39 | Mar 2023 | 39 |
Apr 2023 29 | Apr 2023 | 29 |
May 2023 27 | May 2023 | 27 |
Jul 2023 31 | Jul 2023 | 31 |
Apr 2024 28 | Apr 2024 | 28 |
Aug 2024 22 | Aug 2024 | 22 |
Oct 2025 15 | Oct 2025 | 15 |
Jan 2026 20 | Jan 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FiscalNote Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of FiscalNote users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FiscalNote Product Quality
3.4/5
FiscalNote has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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FiscalNote Product Information
FiscalNote’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.fiscalnote.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Business Services
Enterprise
Government & Legal
SaaS
FiscalNote Pricing
FiscalNote ROI & Value For Money
3.4/5
FiscalNote has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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FiscalNote Customer Satisfaction (CSAT)
FiscalNote Customer Satisfaction (CSAT) Score
61 / 100
FiscalNote has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FiscalNote Customer Service
3.4/5
FiscalNote has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About FiscalNote's Customer Service
Address
1155 F ST NW, Suite 475, Washington, DC 20004
Website
http://www.fiscalnote.com
Phone Number
(888) 567-2961
FiscalNote as an Employer
2.6/5
FiscalNote has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
FiscalNote scored a 20 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of FiscalNote would recommend the brand to a friend. ENPS measures how likely FiscalNote employees would recommend working at FiscalNote to a friend.
Net Promoter Score
20
NPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 6% | Promoters |
|---|---|
| 31% | Passive |
| 63% | Detractors |
