0
NPS
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Fish City Grill
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About Fish City Grill's Brand
Fishcity is a company based out of Belfast Road , BALLYNAHINCH, United Kingdom.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Fish City Grill NPS
Fish City Grill's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Fish City Grill's customers would recommend using the product based on a scale of -100 to 100.
Fish City Grill Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Fish City Grill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fish City Grill Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fish City Grill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fish City Grill Product Quality
4.5/5
Fish City Grill has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fish City Grill's overall Product Quality score rated by its users and customers.
Fish City Grill Product Information
Fish City Grill’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://fishcitygrill.com/
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
Fish City Grill Pricing
Fish City Grill ROI & Value For Money
3.5/5
Fish City Grill has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Fish City Grill Customer Satisfaction (CSAT)
Fish City Grill Customer Satisfaction (CSAT) Score
100 / 100
Fish City Grill has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fish City Grill Customer Service
4/5
Fish City Grill has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Fish City Grill's overall Customer Service score rated by its users and customers.
About Fish City Grill's Customer Service
Website
http://fishcitygrill.com/
Fish City Grill as an Employer
Consumer vs. Employees
Fish City Grill scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Fish City Grill would recommend the brand to a friend. ENPS measures how likely Fish City Grill employees would recommend working at Fish City Grill to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
