33
NPS
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Fishbowl Inventory
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About Fishbowl Inventory's Brand
Fishbowl Inventory is an inventory management system enabling SMEs to track product manufacturing, movement, location and sales.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3/5
Customer Service
Fishbowl Inventory NPS
Fishbowl Inventory's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Fishbowl Inventory's customers would recommend using the product based on a scale of -100 to 100.
Fishbowl Inventory Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
Fishbowl Inventory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 38 | Aug 2020 | 38 |
Jun 2022 37 | Jun 2022 | 37 |
Mar 2023 35 | Mar 2023 | 35 |
Aug 2023 33 | Aug 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fishbowl Inventory NPS by Usage
Fishbowl Inventory's NPS was rated the highest by customers who have used Fishbowl Inventory's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 30 | Less than 1 Year | 30 |
1 to 2 Years 55 | 1 to 2 Years | 55 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 46 | 5 to 10 Years | 46 |
Fishbowl Inventory Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fishbowl Inventory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fishbowl Inventory Product Quality
4/5
Fishbowl Inventory has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Fishbowl Inventory Product Information
Fishbowl Inventory serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and Latin America. Fishbowl Inventory supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Fishbowl Inventory’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated Fishbowl Inventory's product the highest.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Small Business Services
Languages Supported
English
Product Type
Manufacturing & Engineering Software
Warehouse Management Software
Inventory Management Software
Order Management Software
MRP Software
Manufacturing Execution Software
Distributor Software
Inventory Control Software
Retail Management Software
Retail Store Software
Medical Inventory Software
Barcode & Label Software
Winery Software
Quick Insights into Fishbowl Inventory Product Quality
Fishbowl Inventory's Product Quality score was rated highest by customers from the Consumer Goods industry.
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Ranked Fishbowl Inventory Product Quality the Highest
Fishbowl Inventory Product Quality Score by Usage
Fishbowl Inventory's Product Quality score was rated 3.5 stars by customers who have used Fishbowl Inventory's products/services for Less than 1 Year.
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Fishbowl Inventory Product Quality Score by Industry
Fishbowl Inventory's Product Quality score was rated 3.6 stars by Consumer Goods industry customers.
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Fishbowl Inventory Pricing
Fishbowl Inventory ROI & Value For Money
4/5
Fishbowl Inventory has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Fishbowl Inventory Pricing Plans
Fishbowl Inventory has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Fishbowl Inventory?
Small Businesses
Medium Businesses
Large Enterprises
Fishbowl Inventory Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fishbowl Inventory Customer Service
3/5
Fishbowl Inventory has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Fishbowl Inventory's Customer Service
Address
580 East Technology Ave., Building C Suite 2500, Orem, UT
Website
http://www.fishbowlinventory.com
Fishbowl Inventory as an Employer
Consumer vs. Employees
Fishbowl Inventory scored a 33 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Fishbowl Inventory would recommend the brand to a friend. ENPS measures how likely Fishbowl Inventory employees would recommend working at Fishbowl Inventory to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
