49
NPS
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Fisher & Paykel Appliances
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About Fisher & Paykel Appliances' Brand
Fisher & Paykel Appliances designs, manufactures & markets a range of innovative household appliances.
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Fisher & Paykel Appliances NPS
Fisher & Paykel Appliances's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Fisher & Paykel Appliances's customers would recommend using the product based on a scale of -100 to 100.
Fisher & Paykel Appliances Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Fisher & Paykel Appliances NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 50 | Nov 2022 | 50 |
Apr 2023 60 | Apr 2023 | 60 |
May 2023 34 | May 2023 | 34 |
Jun 2023 13 | Jun 2023 | 13 |
Aug 2023 12 | Aug 2023 | 12 |
Sep 2023 30 | Sep 2023 | 30 |
Dec 2023 18 | Dec 2023 | 18 |
Jan 2024 30 | Jan 2024 | 30 |
May 2024 36 | May 2024 | 36 |
Aug 2024 43 | Aug 2024 | 43 |
Oct 2024 46 | Oct 2024 | 46 |
Nov 2025 49 | Nov 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fisher & Paykel Appliances NPS by Gender
Fisher & Paykel Appliances's NPS was rated 50 by Male customers on Comparably.
Male
50
Fisher & Paykel Appliances's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Fisher & Paykel Appliances's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fisher & Paykel Appliances NPS by Ethnicity
Fisher & Paykel Appliances's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Fisher & Paykel Appliances NPS by Usage
Fisher & Paykel Appliances's NPS was rated 50 points by customers who have used Fisher & Paykel Appliances's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 50 | Over 10 Years | 50 |
Fisher & Paykel Appliances Customer Reviews
Out of the 2 Fisher & Paykel Appliances customer reviews 2 were positive and 0 were constructive. Fisher & Paykel Appliances customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Fisher & Paykel Appliances Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Fisher & Paykel Appliances users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fisher & Paykel Appliances Customer Loyalty Score by Gender
Fisher & Paykel Appliances's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Fisher & Paykel Appliances Customer Loyalty Score by Ethnicity
Fisher & Paykel Appliances's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fisher & Paykel Appliances.
64
out of 100
Caucasian
Fisher & Paykel Appliances Customer Loyalty Score by Usage
Fisher & Paykel Appliances's Customer Loyalty score was rated 78% by customers who have used Fisher & Paykel Appliances's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fisher & Paykel Appliances Customer Loyalty Score by Industry
Fisher & Paykel Appliances's Customer Loyalty score was rated 70% by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Fisher & Paykel Appliances Product Quality
3.8/5
Fisher & Paykel Appliances has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fisher & Paykel Appliances' overall Product Quality score rated by its users and customers.
Fisher & Paykel Appliances Product Information
Fisher & Paykel Appliances’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Fisher & Paykel Appliances's product the highest.
- Website
- https://www.fisherpaykel.com
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Hardware and Devices
Quick Insights into Fisher & Paykel Appliances Product Quality
Fisher & Paykel Appliances's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Fisher & Paykel Appliances' Product Quality.
Ranked Fisher & Paykel Appliances Product Quality the Highest
Fisher & Paykel Appliances Product Quality Score by Gender
Fisher & Paykel Appliances's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fisher & Paykel Appliances.
Male
4.7/5
Female
N/A
Fisher & Paykel Appliances Product Quality Score by Ethnicity
Fisher & Paykel Appliances's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fisher & Paykel Appliances.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Fisher & Paykel Appliances Product Quality Score by Usage
Fisher & Paykel Appliances's Product Quality score was rated 3.9 stars by customers who have used Fisher & Paykel Appliances's products/services for Over 10 Years.
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Fisher & Paykel Appliances Product Quality Score by Industry
Fisher & Paykel Appliances's Product Quality score was rated 4.6 stars by Manufacturing and Machinery industry customers.
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Fisher & Paykel Appliances Pricing
Fisher & Paykel Appliances ROI & Value For Money
3.8/5
Fisher & Paykel Appliances has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fisher & Paykel Appliances' overall ROI score rated by its users and customers.
Fisher & Paykel Appliances Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry.
Quick Insights into Fisher & Paykel Appliances ROI
Fisher & Paykel Appliances's ROI score was rated highest by Male customers.
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Ranked Fisher & Paykel Appliances ROI the Highest
Fisher & Paykel Appliances ROI Score by Gender
Fisher & Paykel Appliances's ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fisher & Paykel Appliances.
Male
4.4/5
Female
N/A
Fisher & Paykel Appliances ROI Score by Ethnicity
Fisher & Paykel Appliances's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fisher & Paykel Appliances.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Fisher & Paykel Appliances ROI Score by Usage
Fisher & Paykel Appliances's ROI score was rated 3.7 stars by customers who have used Fisher & Paykel Appliances's products/services for Over 10 Years.
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Fisher & Paykel Appliances ROI Score by Industry
Fisher & Paykel Appliances's ROI score was rated 4.1 stars by Manufacturing and Machinery industry customers.
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Fisher & Paykel Appliances Customer Satisfaction (CSAT)
Fisher & Paykel Appliances Customer Satisfaction (CSAT) Score
76 / 100
Fisher & Paykel Appliances has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fisher & Paykel Appliances Customer Satisfaction
Fisher & Paykel Appliances's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Fisher & Paykel Appliances' Customer Satisfaction.
Ranked Fisher & Paykel Appliances Customer Satisfaction the Highest
Fisher & Paykel Appliances Customer Satisfaction Score by Gender
Fisher & Paykel Appliances's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fisher & Paykel Appliances.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Fisher & Paykel Appliances Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fisher & Paykel Appliances' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fisher & Paykel Appliances.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Fisher & Paykel Appliances Customer Satisfaction Score by Usage
Fisher & Paykel Appliances's Customer Satisfaction score was rated 67 points by customers who have used Fisher & Paykel Appliances's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fisher & Paykel Appliances Customer Satisfaction Score by Industry
Fisher & Paykel Appliances's Customer Satisfaction score was rated 100 points by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 100,
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}Fisher & Paykel Appliances Customer Service
3.8/5
Fisher & Paykel Appliances has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fisher & Paykel Appliances' overall Customer Service score rated by its users and customers.
About Fisher & Paykel Appliances's Customer Service
Website
https://www.fisherpaykel.com
Quick Insights into Fisher & Paykel Appliances Customer Service
Fisher & Paykel Appliances's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Fisher & Paykel Appliances' Customer Service score.
Ranked Fisher & Paykel Appliances Customer Service the Highest
Fisher & Paykel Appliances Customer Service Score by Gender
Fisher & Paykel Appliances's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fisher & Paykel Appliances.
Male
4.4/5
Female
N/A
Fisher & Paykel Appliances Customer Service Score by Ethnicity
Fisher & Paykel Appliances's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fisher & Paykel Appliances.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Fisher & Paykel Appliances Customer Service Score by Usage
Fisher & Paykel Appliances's Customer Service score was rated 3.7 stars by customers who have used Fisher & Paykel Appliances's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fisher & Paykel Appliances Customer Service Score by Industry
Fisher & Paykel Appliances's Customer Service score was rated 4.1 stars by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Fisher & Paykel Appliances as an Employer
3.8/5
Fisher & Paykel Appliances has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
CEO of Fisher & Paykel Appliances
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Fisher & Paykel Appliances scored a 49 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Fisher & Paykel Appliances would recommend the brand to a friend. ENPS measures how likely Fisher & Paykel Appliances employees would recommend working at Fisher & Paykel Appliances to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 36% | Promoters |
|---|---|
| 37% | Passive |
| 27% | Detractors |
