16
NPS
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Fitch Ratings
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About Fitch Ratings' Brand
Fitch Ratings is a global rating agency committed to providing the world (TM)s credit markets with independent and prospective credit
Brand at a Glance
65%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Fitch Ratings NPS
Fitch Ratings's Net Promoter Score (NPS) is a 16 with 47% Promoters, 22% Passives, and 31% Detractors. Net Promoter Score tracks whether Fitch Ratings's customers would recommend using the product based on a scale of -100 to 100.
Fitch Ratings Overall NPS
| 47% | Promoters |
|---|---|
| 22% | Passives |
| 31% | Detractors |
Fitch Ratings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 15 | Jul 2023 | 15 |
Aug 2023 11 | Aug 2023 | 11 |
Oct 2023 13 | Oct 2023 | 13 |
Nov 2023 14 | Nov 2023 | 14 |
Jan 2024 13 | Jan 2024 | 13 |
Mar 2024 13 | Mar 2024 | 13 |
Apr 2024 11 | Apr 2024 | 11 |
May 2024 13 | May 2024 | 13 |
Nov 2024 15 | Nov 2024 | 15 |
Jan 2025 14 | Jan 2025 | 14 |
Apr 2025 16 | Apr 2025 | 16 |
Oct 2025 15 | Oct 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fitch Ratings NPS by Gender
Female customers rated Fitch Ratings's NPS 57 points higher than Male customers.
Male
10
Fitch Ratings's NPS was rated 10 by Male customers on Comparably.
40%
Promoters
30%
Passives
30%
Detractors
Female
67
Fitch Ratings's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Fitch Ratings NPS by Ethnicity
Fitch Ratings's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Fitch Ratings NPS by Age
Fitch Ratings's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Fitch Ratings NPS by Usage
Fitch Ratings's NPS was rated the highest by customers who have used Fitch Ratings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Over 10 Years -15 | Over 10 Years | -15 |
Fitch Ratings Customer Reviews
Out of the 4 Fitch Ratings customer reviews 3 were positive and 1 was constructive. Fitch Ratings customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Fitch Ratings Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Fitch Ratings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fitch Ratings Customer Loyalty Score by Gender
Male customers rated Fitch Ratings's Customer Loyalty score 12% higher than Female customers.
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Male
82%
Yes
Female
70%
Yes
Fitch Ratings Customer Loyalty Score by Ethnicity
Fitch Ratings's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fitch Ratings.
55
out of 100
Caucasian
78
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
Fitch Ratings Customer Loyalty Score by Age
Fitch Ratings's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
Fitch Ratings Customer Loyalty Score by Usage
Fitch Ratings's Customer Loyalty score was rated the highest by customers who have used Fitch Ratings's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fitch Ratings Customer Loyalty Score by Industry
Fitch Ratings's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Fitch Ratings Product Quality
3.7/5
Fitch Ratings has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Fitch Ratings Product Information
Fitch Ratings’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Fitch Ratings's product the highest. Reviewers from the Tech industry rated Fitch Ratings the lowest at 3.3.
- Website
- http://www.fitchratings.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Venture Capital & Private Equity
Quick Insights into Fitch Ratings Product Quality
Fitch Ratings's Product Quality score was rated highest by Female customers, and rated lowest by Caucasian customers.
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Ranked Fitch Ratings Product Quality the Highest
Ranked Fitch Ratings Product Quality the Lowest
Fitch Ratings Product Quality Score by Gender
Female customers rated Fitch Ratings's Product Quality score 1.6 stars higher than Male customers.
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Male
2.9/5
Female
4.5/5
Fitch Ratings Product Quality Score by Ethnicity
Fitch Ratings's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fitch Ratings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Fitch Ratings Product Quality Score by Age
Fitch Ratings's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fitch Ratings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.5 | 36-40 | 3.5 |
Fitch Ratings Product Quality Score by Usage
Fitch Ratings's Product Quality score was rated the highest by customers who have used Fitch Ratings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Fitch Ratings Product Quality Score by Industry
Fitch Ratings's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Fitch Ratings Pricing
Fitch Ratings ROI & Value For Money
3.4/5
Fitch Ratings has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Fitch Ratings' overall ROI score rated by its users and customers.
Fitch Ratings Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Fitch Ratings.
Quick Insights into Fitch Ratings ROI
Fitch Ratings's ROI score was rated highest by customers ages 31-35, and rated lowest by Caucasian customers.
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Ranked Fitch Ratings ROI the Highest
Ranked Fitch Ratings ROI the Lowest
Fitch Ratings ROI Score by Gender
Female customers rated Fitch Ratings's ROI score 0.7 stars higher than Male customers.
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Male
3.4/5
Female
4.1/5
Fitch Ratings ROI Score by Ethnicity
Fitch Ratings's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fitch Ratings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Fitch Ratings ROI Score by Age
Fitch Ratings's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fitch Ratings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.5 | 36-40 | 4.5 |
Fitch Ratings ROI Score by Usage
Fitch Ratings's ROI score was rated the highest by customers who have used Fitch Ratings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Fitch Ratings ROI Score by Industry
Fitch Ratings's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Fitch Ratings Customer Satisfaction (CSAT)
Fitch Ratings Customer Satisfaction (CSAT) Score
72 / 100
Fitch Ratings has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
46%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fitch Ratings Customer Satisfaction
Fitch Ratings's Customer Satisfaction score was rated highest by customers who have used Fitch Ratings's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Fitch Ratings' Customer Satisfaction.
Ranked Fitch Ratings Customer Satisfaction the Highest
Ranked Fitch Ratings Customer Satisfaction the Lowest
Fitch Ratings Customer Satisfaction Score by Gender
Female customers rated Fitch Ratings's Customer Satisfaction score 40 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fitch Ratings.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 20% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Fitch Ratings Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fitch Ratings' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
Fitch Ratings' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Fitch Ratings' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fitch Ratings.
100 / 100
Very Satisfied
22%
Satisfied
78%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Fitch Ratings Customer Satisfaction Score by Age
Fitch Ratings's Customer Satisfaction score was rated 100 points by customers ages 31-35 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fitch Ratings.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% |
Fitch Ratings Customer Satisfaction Score by Usage
Fitch Ratings's Customer Satisfaction score was rated the highest by customers who have used Fitch Ratings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fitch Ratings Customer Satisfaction Score by Industry
Fitch Ratings's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Fitch Ratings Customer Satisfaction Score by Industry",
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}Fitch Ratings Customer Service
3.5/5
Fitch Ratings has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fitch Ratings' overall Customer Service score rated by its users and customers.
About Fitch Ratings's Customer Service
Address
New York City, NY
Website
http://www.fitchratings.com
Quick Insights into Fitch Ratings Customer Service
Fitch Ratings's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Fitch Ratings' Customer Service score.
Ranked Fitch Ratings Customer Service the Highest
Ranked Fitch Ratings Customer Service the Lowest
Fitch Ratings Customer Service Score by Gender
Female customers rated Fitch Ratings's Customer Service score 0.8 stars higher than Male customers.
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Male
3.8/5
Female
4.6/5
Fitch Ratings Customer Service Score by Ethnicity
Fitch Ratings's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fitch Ratings.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Fitch Ratings Customer Service Score by Age
Fitch Ratings's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fitch Ratings.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.5 | 36-40 | 4.5 |
Fitch Ratings Customer Service Score by Usage
Fitch Ratings's Customer Service score was rated the highest by customers who have used Fitch Ratings's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Fitch Ratings Customer Service Score by Industry
Fitch Ratings's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Fitch Ratings as an Employer
2.8/5
Fitch Ratings has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Fitch Ratings scored a 16 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Fitch Ratings would recommend the brand to a friend. ENPS measures how likely Fitch Ratings employees would recommend working at Fitch Ratings to a friend.
Net Promoter Score
16
NPS Score
| 47% | Promoters |
|---|---|
| 22% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 25% | Promoters |
|---|---|
| 28% | Passive |
| 47% | Detractors |
