40
NPS
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Five Star Bank
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About Five Star Bank's Brand
Five Star Bank offers a wide range of consumer and commercial banking services to individuals, municipalities, and businesses.
Brand at a Glance
87%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Five Star Bank NPS
Five Star Bank's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Five Star Bank's customers would recommend using the product based on a scale of -100 to 100.
Five Star Bank Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Five Star Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Feb 2024 40 | Feb 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Five Star Bank Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Five Star Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Five Star Bank Product Quality
3.5/5
Five Star Bank has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Five Star Bank Product Information
Five Star Bank’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Five Star Bank Pricing
Five Star Bank ROI & Value For Money
3.5/5
Five Star Bank has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Five Star Bank Customer Satisfaction (CSAT)
Five Star Bank Customer Satisfaction (CSAT) Score
80 / 100
Five Star Bank has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Five Star Bank Customer Service
3.5/5
Five Star Bank has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Five Star Bank's Customer Service
Address
220 Liberty Street, Warsaw, NY 14569
Website
https://www.five-starbank.com
Phone Number
19999999999
Five Star Bank as an Employer
4.3/5
Five Star Bank has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Five Star Bank scored a 40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Five Star Bank would recommend the brand to a friend. ENPS measures how likely Five Star Bank employees would recommend working at Five Star Bank to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
