65
NPS
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Fivetran
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About Fivetran's Brand
Fivetran is the leader in automated data movement. Global brands, including Autodesk, JetBlue and Morgan Stanley, use Fivetran to accelerate business growth through data-driven decisions.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
3.5/5
Customer Service
Fivetran NPS
Fivetran's Net Promoter Score (NPS) is a 65 with 78% Promoters, 9% Passives, and 13% Detractors. Net Promoter Score tracks whether Fivetran's customers would recommend using the product based on a scale of -100 to 100.
Fivetran Overall NPS
| 78% | Promoters |
|---|---|
| 9% | Passives |
| 13% | Detractors |
Fivetran NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 70 | Aug 2020 | 70 |
Dec 2021 70 | Dec 2021 | 70 |
Mar 2022 72 | Mar 2022 | 72 |
Nov 2022 65 | Nov 2022 | 65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fivetran NPS by Usage
Fivetran's NPS was rated 0 points by customers who have used Fivetran's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Fivetran Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fivetran users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fivetran Product Quality
4.1/5
Fivetran has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Fivetran Product Information
Fivetran serves markets in the United States. Fivetran supports Web devices and offers products for small, medium, and large sized businesses.
Fivetran’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://fivetran.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Big Data
SaaS
Languages Supported
English
Product Type
Data Extraction Software
Quick Insights into Fivetran Product Quality
Fivetran's Product Quality score was rated highest by customers who have used Fivetran's products/services for 5 to 10 Years, and rated lowest by customers who have used Fivetran's products/services for Less than 1 Year.
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Ranked Fivetran Product Quality the Highest
Ranked Fivetran Product Quality the Lowest
Fivetran Product Quality Score by Usage
Fivetran's Product Quality score was rated the highest by customers who have used Fivetran's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Fivetran Pricing
Fivetran ROI & Value For Money
4.1/5
Fivetran has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Fivetran Pricing Plans
Fivetran has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Fivetran?
Small Businesses
Medium Businesses
Large Enterprises
Fivetran Customer Satisfaction (CSAT)
Fivetran Customer Satisfaction (CSAT) Score
50 / 100
Fivetran has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fivetran Customer Service
3.5/5
Fivetran has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Fivetran's Customer Service
Address
1221 Broadway Street, Suite 2400, Oakland, CA 94612
Website
http://fivetran.com
Fivetran's Social Links
Fivetran as an Employer
4.9/5
Fivetran has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fivetran scored a 65 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Fivetran would recommend the brand to a friend. ENPS measures how likely Fivetran employees would recommend working at Fivetran to a friend.
Net Promoter Score
65
NPS Score
| 78% | Promoters |
|---|---|
| 9% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 73% | Promoters |
|---|---|
| 19% | Passive |
| 8% | Detractors |
