17
NPS
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Fjord
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About Fjord's Brand
We’re a design and innovation consultancy that re-imagines people’s relationships with the digital and physical world around them
Brand at a Glance
55%
Customer Loyalty
2.8/5
Product Quality
2/5
Pricing
2.7/5
Customer Service
Fjord NPS
Fjord's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Fjord's customers would recommend using the product based on a scale of -100 to 100.
Fjord Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Fjord NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Sep 2021 33 | Sep 2021 | 33 |
Jun 2022 25 | Jun 2022 | 25 |
Mar 2024 0 | Mar 2024 | 0 |
Oct 2025 17 | Oct 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fjord Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Fjord users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fjord Product Quality
2.8/5
Fjord has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fjord's overall Product Quality score rated by its users and customers.
Fjord Product Information
Fjord’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.fjordnet.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Media
Productivity
Sports & Entertainment
Fjord Pricing
Fjord ROI & Value For Money
2/5
Fjord has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fjord's overall ROI score rated by its users and customers.
Fjord Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fjord Customer Service
2.7/5
Fjord has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fjord's overall Customer Service score rated by its users and customers.
About Fjord's Customer Service
Website
https://www.fjordnet.com/
Phone Number
44 20 7291 9900
Fjord as an Employer
4.6/5
Fjord has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fjord scored a 17 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Fjord would recommend the brand to a friend. ENPS measures how likely Fjord employees would recommend working at Fjord to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 27% | Promoters |
|---|---|
| 55% | Passive |
| 18% | Detractors |
