0
NPS
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Flash Networks
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About Flash Networks' Brand
Flash Networks provides intelligent mobile internet solutions for mobile carriers.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Flash Networks NPS
Flash Networks's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Flash Networks's customers would recommend using the product based on a scale of -100 to 100.
Flash Networks Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Flash Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flash Networks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Flash Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flash Networks Product Quality
5/5
Flash Networks has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Flash Networks' overall Product Quality score rated by its users and customers.
Flash Networks Product Information
Flash Networks’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.flashnetworks.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Hardware and Devices
Mobile App
SaaS
Flash Networks Pricing
Flash Networks ROI & Value For Money
5/5
Flash Networks has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Flash Networks' overall ROI score rated by its users and customers.
Flash Networks Customer Satisfaction (CSAT)
Flash Networks Customer Satisfaction (CSAT) Score
50 / 100
Flash Networks has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flash Networks Customer Service
5/5
Flash Networks has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Flash Networks' overall Customer Service score rated by its users and customers.
About Flash Networks's Customer Service
Address
16 Galgalei Haplada P.O. Box 12624, Edison, NJ 46733 Israel
Website
http://www.flashnetworks.com
Phone Number
972 9 958 0666
Flash Networks as an Employer
3.5/5
Flash Networks has a 3.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Flash Networks scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Flash Networks would recommend the brand to a friend. ENPS measures how likely Flash Networks employees would recommend working at Flash Networks to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
