20
NPS
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Brand Page
Flashtalking
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About Flashtalking's Brand
Flashtalking is an ad serving, tracking and technology company that provides digital advertising services.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Flashtalking NPS
Flashtalking's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether Flashtalking's customers would recommend using the product based on a scale of -100 to 100.
Flashtalking Overall NPS
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
Flashtalking NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
Mar 2022 25 | Mar 2022 | 25 |
May 2022 22 | May 2022 | 22 |
Jul 2024 27 | Jul 2024 | 27 |
Dec 2025 20 | Dec 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flashtalking NPS by Usage
Flashtalking's NPS was rated the highest by customers who have used Flashtalking's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Flashtalking Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Flashtalking users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flashtalking Product Quality
3.8/5
Flashtalking has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Flashtalking Product Information
Flashtalking serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Flashtalking supports Web devices and offers products for small, medium, and large sized businesses.
Flashtalking’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Flashtalking's product the highest.
- Website
- http://www.flashtalking.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
Languages Supported
English
Product Type
Document Management Software
Project Collaboration Software
Data Management Software
Web Collaboration Software
File Sharing Software
Quick Insights into Flashtalking Product Quality
Flashtalking's Product Quality score was rated highest by customers who have used Flashtalking's products/services for 2 to 5 Years.
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Ranked Flashtalking Product Quality the Highest
Flashtalking Product Quality Score by Usage
Flashtalking's Product Quality score was rated 4.3 stars by customers who have used Flashtalking's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Flashtalking Product Quality Score by Industry
Flashtalking's Product Quality score was rated 4.3 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Flashtalking Pricing
Flashtalking ROI & Value For Money
3.5/5
Flashtalking has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Flashtalking's overall ROI score rated by its users and customers.
Flashtalking Pricing Plans
Flashtalking has a pricing structure that accommodates small, medium, and large businesses. Starting from $25/month, Flashtalking uses a subscription model.
Who Uses Flashtalking?
Small Businesses
Medium Businesses
Large Enterprises
Flashtalking Customer Satisfaction (CSAT)
Flashtalking Customer Satisfaction (CSAT) Score
50 / 100
Flashtalking has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flashtalking Customer Service
3.5/5
Flashtalking has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Flashtalking's Customer Service
Address
142 W 36th St., London 10018 United Kingdom
Website
http://www.flashtalking.com
Flashtalking as an Employer
2.9/5
Flashtalking has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Flashtalking scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Flashtalking would recommend the brand to a friend. ENPS measures how likely Flashtalking employees would recommend working at Flashtalking to a friend.
Net Promoter Score
20
NPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
