-100
NPS
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FlatRate Moving & Storage
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About FlatRate Moving & Storage's Brand
FlatRate Moving & Storage is New York City's company of choice for local, long distance and international moves, storage & packing.
Brand at a Glance
60%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
1.7/5
Customer Service
FlatRate Moving & Storage NPS
FlatRate Moving & Storage's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether FlatRate Moving & Storage's customers would recommend using the product based on a scale of -100 to 100.
FlatRate Moving & Storage Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
FlatRate Moving & Storage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Feb 2025 -100 | Feb 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FlatRate Moving & Storage Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of FlatRate Moving & Storage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FlatRate Moving & Storage Product Quality
2/5
FlatRate Moving & Storage has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock FlatRate Moving & Storage's overall Product Quality score rated by its users and customers.
FlatRate Moving & Storage Product Information
FlatRate Moving & Storage’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.flatrate.com/
- Company Size
- 1,001-5,000 Employees
FlatRate Moving & Storage Pricing
FlatRate Moving & Storage ROI & Value For Money
2.1/5
FlatRate Moving & Storage has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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FlatRate Moving & Storage Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FlatRate Moving & Storage Customer Service
1.7/5
FlatRate Moving & Storage has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock FlatRate Moving & Storage's overall Customer Service score rated by its users and customers.
About FlatRate Moving & Storage's Customer Service
Website
http://www.flatrate.com/
Phone Number
(718) 228-9634
FlatRate Moving & Storage as an Employer
Consumer vs. Employees
FlatRate Moving & Storage scored a -100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of FlatRate Moving & Storage would recommend the brand to a friend. ENPS measures how likely FlatRate Moving & Storage employees would recommend working at FlatRate Moving & Storage to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
