31
NPS
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Fleet Complete
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About Fleet Complete's Brand
A leading global provider of mission-critical fleet, asset and mobile workforce management solutions
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Fleet Complete NPS
Fleet Complete's Net Promoter Score (NPS) is a 31 with 59% Promoters, 13% Passives, and 28% Detractors. Net Promoter Score tracks whether Fleet Complete's customers would recommend using the product based on a scale of -100 to 100.
Fleet Complete Overall NPS
| 59% | Promoters |
|---|---|
| 13% | Passives |
| 28% | Detractors |
Fleet Complete NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 38 | Aug 2020 | 38 |
Nov 2022 36 | Nov 2022 | 36 |
Feb 2023 34 | Feb 2023 | 34 |
Mar 2023 33 | Mar 2023 | 33 |
Sep 2023 35 | Sep 2023 | 35 |
Nov 2023 35 | Nov 2023 | 35 |
Dec 2023 33 | Dec 2023 | 33 |
Jan 2024 32 | Jan 2024 | 32 |
Mar 2024 31 | Mar 2024 | 31 |
Sep 2024 33 | Sep 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fleet Complete NPS by Gender
Fleet Complete's NPS was rated 75 by Male customers on Comparably.
Male
75
Fleet Complete's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Fleet Complete's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fleet Complete NPS by Age
Fleet Complete's NPS was rated 0 points by customers ages 46-50 on Comparably.
Fleet Complete NPS by Usage
Fleet Complete's NPS was rated the highest by customers who have used Fleet Complete's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Fleet Complete Customer Reviews
Out of the 2 Fleet Complete customer reviews 1 was positive and 1 was constructive. Fleet Complete customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Fleet Complete Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Fleet Complete users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fleet Complete Customer Loyalty Score by Gender
Fleet Complete's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fleet Complete.
Male
100%
Yes
Female
N/A
Yes
Fleet Complete Customer Loyalty Score by Age
Fleet Complete's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fleet Complete.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
Fleet Complete Customer Loyalty Score by Usage
Fleet Complete's Customer Loyalty score was rated 100% by customers who have used Fleet Complete's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fleet Complete Product Quality
3.5/5
Fleet Complete has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Fleet Complete Product Information
Fleet Complete serves markets in the United States and Canada. Fleet Complete supports iOS and Web devices and offers products for small and medium sized businesses.
Fleet Complete’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Fleet Complete's product the highest. Reviewers from the Accounting industry rated Fleet Complete the lowest at 3.
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
French
Spanish
Product Type
Fleet Tracking Software
Fleet Management Software
Quick Insights into Fleet Complete Product Quality
Fleet Complete's Product Quality score was rated highest by Male customers, and rated lowest by customers from the Accounting industry.
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Ranked Fleet Complete Product Quality the Highest
Ranked Fleet Complete Product Quality the Lowest
Fleet Complete Product Quality Score by Gender
Fleet Complete's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fleet Complete.
Male
5/5
Female
N/A
Fleet Complete Product Quality Score by Age
Fleet Complete's Product Quality score was rated 3.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fleet Complete.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
Fleet Complete Product Quality Score by Usage
Fleet Complete's Product Quality score was rated the highest by customers who have used Fleet Complete's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Fleet Complete Product Quality Score by Industry
Fleet Complete's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Fleet Complete Pricing
Fleet Complete ROI & Value For Money
3.5/5
Fleet Complete has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Fleet Complete Pricing Plans
Fleet Complete has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Railroad Manufacturing industry think that they had the lowest ROI from Fleet Complete.
Who Uses Fleet Complete?
Small Businesses
Medium Businesses
Quick Insights into Fleet Complete ROI
Fleet Complete's ROI score was rated highest by Male customers, and rated lowest by customers from the Railroad Manufacturing industry.
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Ranked Fleet Complete ROI the Highest
Ranked Fleet Complete ROI the Lowest
Fleet Complete ROI Score by Gender
Fleet Complete's ROI score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fleet Complete.
Male
4.9/5
Female
N/A
Fleet Complete ROI Score by Age
Fleet Complete's ROI score was rated 3.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fleet Complete.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.3 | 46-50 | 3.3 |
Fleet Complete ROI Score by Usage
Fleet Complete's ROI score was rated 3.5 stars by customers who have used Fleet Complete's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fleet Complete ROI Score by Industry
Fleet Complete's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Railroad Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Fleet Complete Customer Satisfaction (CSAT)
Fleet Complete Customer Satisfaction (CSAT) Score
64 / 100
Fleet Complete has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fleet Complete Customer Satisfaction
Fleet Complete's Customer Satisfaction score was rated highest by Male customers.
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Ranked Fleet Complete Customer Satisfaction the Highest
Fleet Complete Customer Satisfaction Score by Gender
Fleet Complete's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fleet Complete.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Fleet Complete Customer Satisfaction Score by Age
Fleet Complete's Customer Satisfaction score was rated 67 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fleet Complete.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 67% |
Fleet Complete Customer Satisfaction Score by Usage
Fleet Complete's Customer Satisfaction score was rated 67 points by customers who have used Fleet Complete's products/services for 2 to 5 Years.
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Fleet Complete Customer Service
3.2/5
Fleet Complete has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Fleet Complete's Customer Service
Address
475 Cochrane Drive,, Suite 8, Toronto, KS L3R 9R5 Canada
Website
http://www.fleetcomplete.com/
Quick Insights into Fleet Complete Customer Service
Fleet Complete's Customer Service score was rated highest by Male customers.
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Ranked Fleet Complete Customer Service the Highest
Fleet Complete Customer Service Score by Gender
Fleet Complete's Customer Service score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fleet Complete.
Male
4.9/5
Female
N/A
Fleet Complete Customer Service Score by Age
Fleet Complete's Customer Service score was rated 3.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fleet Complete.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.3 | 46-50 | 3.3 |
Fleet Complete Customer Service Score by Usage
Fleet Complete's Customer Service score was rated 3.5 stars by customers who have used Fleet Complete's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fleet Complete as an Employer
2.9/5
Fleet Complete has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Fleet Complete scored a 31 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Fleet Complete would recommend the brand to a friend. ENPS measures how likely Fleet Complete employees would recommend working at Fleet Complete to a friend.
Net Promoter Score
31
NPS Score
| 59% | Promoters |
|---|---|
| 13% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
