68
NPS
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Fleetio
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About Fleetio's Brand
Fleetio is a fleet maintenance software that helps organizations track, analyze, and improve their fleet operations
Brand at a Glance
76%
Customer Loyalty
4.6/5
Product Quality
4.4/5
Pricing
3.7/5
Customer Service
Fleetio NPS
Fleetio's Net Promoter Score (NPS) is a 68 with 76% Promoters, 16% Passives, and 8% Detractors. Net Promoter Score tracks whether Fleetio's customers would recommend using the product based on a scale of -100 to 100.
Fleetio Overall NPS
| 76% | Promoters |
|---|---|
| 16% | Passives |
| 8% | Detractors |
Fleetio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
Mar 2021 75 | Mar 2021 | 75 |
Sep 2021 74 | Sep 2021 | 74 |
Oct 2021 70 | Oct 2021 | 70 |
Feb 2022 72 | Feb 2022 | 72 |
Aug 2023 71 | Aug 2023 | 71 |
May 2024 69 | May 2024 | 69 |
Oct 2024 67 | Oct 2024 | 67 |
Jul 2025 68 | Jul 2025 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fleetio NPS by Usage
Fleetio's NPS was rated the highest by customers who have used Fleetio's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
Fleetio Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Fleetio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fleetio Product Quality
4.6/5
Fleetio has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Fleetio Product Information
Fleetio serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Fleetio supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Fleetio’s product quality score is a 4.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fleetio's product the highest. Reviewers from the Construction industry rated Fleetio the lowest at 4.7.
- Website
- https://www.fleetio.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Fleet Tracking Software
Fleet Management Software
Fuel Management Software
Quick Insights into Fleetio Product Quality
Fleetio's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Fleetio's products/services for 2 to 5 Years.
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Ranked Fleetio Product Quality the Highest
Ranked Fleetio Product Quality the Lowest
Fleetio Product Quality Score by Usage
Fleetio's Product Quality score was rated the highest by customers who have used Fleetio's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Fleetio Product Quality Score by Industry
Fleetio's Product Quality score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.
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Fleetio Pricing
Fleetio ROI & Value For Money
4.4/5
Fleetio has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Fleetio Pricing Plans
Fleetio has a pricing structure that accommodates small, medium, and large businesses. Starting from $75/month, Fleetio uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Railroad Manufacturing industry think that they had the lowest ROI from Fleetio.
Who Uses Fleetio?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Fleetio ROI
Fleetio's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Railroad Manufacturing industry.
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Ranked Fleetio ROI the Highest
Ranked Fleetio ROI the Lowest
Fleetio ROI Score by Industry
Fleetio's ROI score was rated the highest by Tech industry customers, and the lowest by Railroad Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Fleetio Customer Satisfaction (CSAT)
Fleetio Customer Satisfaction (CSAT) Score
67 / 100
Fleetio has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fleetio Customer Service
3.7/5
Fleetio has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Fleetio's Customer Service
Address
1900 2nd Ave N, Suite 300, Birmingham, AL 35203
Website
https://www.fleetio.com/
Phone Number
1 (800) 975-5304
Fleetio as an Employer
4.5/5
Fleetio has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fleetio scored a 68 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Fleetio would recommend the brand to a friend. ENPS measures how likely Fleetio employees would recommend working at Fleetio to a friend.
Net Promoter Score
68
NPS Score
| 76% | Promoters |
|---|---|
| 16% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
