-8
NPS
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FleishmanHillard
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About FleishmanHillard's Brand
"FleishmanHillard is a communications firm specializing in public relations, marketing, social content, paid media and transmedia."
Brand at a Glance
74%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
FleishmanHillard NPS
FleishmanHillard's Net Promoter Score (NPS) is a -8 with 38% Promoters, 16% Passives, and 46% Detractors. Net Promoter Score tracks whether FleishmanHillard's customers would recommend using the product based on a scale of -100 to 100.
FleishmanHillard Overall NPS
| 38% | Promoters |
|---|---|
| 16% | Passives |
| 46% | Detractors |
FleishmanHillard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2021 33 | Oct 2021 | 33 |
Nov 2021 0 | Nov 2021 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -17 | Sep 2022 | -17 |
Jan 2023 -1 | Jan 2023 | -1 |
Feb 2023 -13 | Feb 2023 | -13 |
Mar 2023 -22 | Mar 2023 | -22 |
Aug 2023 -10 | Aug 2023 | -10 |
Sep 2023 -18 | Sep 2023 | -18 |
Oct 2023 -17 | Oct 2023 | -17 |
Jun 2024 -8 | Jun 2024 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FleishmanHillard Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of FleishmanHillard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FleishmanHillard Product Quality
3.1/5
FleishmanHillard has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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FleishmanHillard Product Information
FleishmanHillard’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://fleishmanhillard.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
FleishmanHillard Pricing
FleishmanHillard ROI & Value For Money
3.3/5
FleishmanHillard has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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FleishmanHillard Customer Satisfaction (CSAT)
FleishmanHillard Customer Satisfaction (CSAT) Score
40 / 100
FleishmanHillard has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FleishmanHillard Customer Service
3.1/5
FleishmanHillard has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About FleishmanHillard's Customer Service
Address
200 North Broadway, Saint Louis, MO 63102
Website
http://fleishmanhillard.com
FleishmanHillard as an Employer
2.6/5
FleishmanHillard has a 2.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
FleishmanHillard scored a -8 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of FleishmanHillard would recommend the brand to a friend. ENPS measures how likely FleishmanHillard employees would recommend working at FleishmanHillard to a friend.
Net Promoter Score
-8
NPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 29% | Promoters |
|---|---|
| 29% | Passive |
| 42% | Detractors |
