50
NPS
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Flexco
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About Flexco's Brand
Flexco is a Wholesale manufacturing group for belting producers worldwide.
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Flexco CMO
Flexco NPS
Flexco's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Flexco's customers would recommend using the product based on a scale of -100 to 100.
Flexco Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Flexco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Jan 2023 50 | Jan 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flexco Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Flexco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flexco Product Quality
4.3/5
Flexco has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Flexco Product Information
Flexco’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.flexco.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Flexco Pricing
Flexco ROI & Value For Money
4.1/5
Flexco has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Flexco Customer Satisfaction (CSAT)
Flexco Customer Satisfaction (CSAT) Score
100 / 100
Flexco has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flexco Customer Service
4/5
Flexco has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Flexco's Customer Service
Address
Downers Grove, IL
Website
http://www.flexco.com
Flexco as an Employer
3.5/5
Flexco has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Flexco scored a 50 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Flexco would recommend the brand to a friend. ENPS measures how likely Flexco employees would recommend working at Flexco to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
