-100
NPS
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Brand Page
Flexicar
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About Flexicar's Brand
Flexicar is a membership-based carshare company founded by a group of university friends in 2004.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Flexicar NPS
Flexicar's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Flexicar's customers would recommend using the product based on a scale of -100 to 100.
Flexicar Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Flexicar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flexicar Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Flexicar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flexicar Product Quality
1.5/5
Flexicar has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Flexicar's overall Product Quality score rated by its users and customers.
Flexicar Product Information
Flexicar’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://flexicar.com.au
- Company Size
- 1-10 Employees
Industry
Tech
Travel
Flexicar Pricing
Flexicar ROI & Value For Money
1.5/5
Flexicar has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Flexicar's overall ROI score rated by its users and customers.
Flexicar Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flexicar Customer Service
1.5/5
Flexicar has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Flexicar's overall Customer Service score rated by its users and customers.
About Flexicar's Customer Service
Address
PO Box 6848, St Kilda Road Central, 8008 Australia
Website
http://flexicar.com.au
Phone Number
1(300)363-780
